We found a workaround, and possibly something to help to fix the issue. To get rid of the black screen use an administrator account to C$-string into the affected computer. So if the computer name is: pc1-pc then use \\pc1-pc\C$\Windows\Temp Then once there, there will be a file without an extension. This file has a random name, but has dashes in it. Add a .dll to the end of the file. Once you do this then restart the winlogon.exe and it will temporarily fix the issue. IF winlongon doesn’t stop, I found I had to use pskill from sysinternals.
Blank screen on sever computers after EP 11.7 upgrade restart
in Kaspersky Endpoint Security for Business
Posted
We found a workaround, and possibly something to help to fix the issue. To get rid of the black screen use an administrator account to C$-string into the affected computer. So if the computer name is: pc1-pc then use \\pc1-pc\C$\Windows\Temp Then once there, there will be a file without an extension. This file has a random name, but has dashes in it. Add a .dll to the end of the file. Once you do this then restart the winlogon.exe and it will temporarily fix the issue. IF winlongon doesn’t stop, I found I had to use pskill from sysinternals.