johnnie_drz14

Just a FYI follow-up on this problem… I had to uninstall and reinstall KP Total Security. Once reinstalled, I reloaded the FF KP plug-in and that finally resolved the problem. My secure sessions are now opening an a separate secure window. Kinda odd why it worked in Edge, but not in FF, prior to reinstalling KP. Thanks for the help Berny

Thanks Berny...will do

Correct...NO new window at all. No green border, just a new tab’d session...no green border there either?? As mentioned in original post...if I click the link in my Safe Money window (see below), it does open a new window with green border, but this function does not happen when linking to website directly from FF URL address bar or bookmarked link Not a huge deal...just expect a product to work as designed (and used to work)

Tried it… but did not work. Amazon & other sites in my Safe Money list still just opening in new FF tab?

Yes...that is version I have...

I’m running the latest version of Kaspersky Total Security, Firefox and Windows 10. Up until a few weeks ago, when I went to a website that I had protected with Safe Money (ie. Amazon, eBay), Kasperky would switch and open a protect browser window. ...Now for reason that have eluded me...it does not. If I open the Kaspersky Safe Money app (that defines which website i have chosen to use Safe Money), i see my website links, plus setting that say “open in protected browser). I click the website link from this app, the protected browser opens fine. I also use Windows Edge browser...Safe Money and protected browser work here. So...obviously Firefox is the problem, but I have not found the solution yet. I have not turned Safe Money extension off in Firefox . Any thoughts?? Thx...John

Tried it too.. Got same as Flood…no change, no Gmail J.

Thanks. I posted same message in KS Tech Support

I have just begun (on 04/14/20) to experience this same problem associated with Microsoft Edge ( Version 81.0.416.53 ) and Windows 10. I get same: waiting for me.kis.v2.scr.kaspersky-labs.com when trying to access my Gmail Account. I can go to any other website using Edge. I do not get this problem when accessing my Gmail Accounts with Firefox browser. I too tried to access via -Private viewing and was able to bypass this error. I was going to try and tell you what version of KS Total Security I have, but cannot find that info?? How else can i help us resolve this issue?? Thx John