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JohnGalt

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  1. Oddly, I am facing the exact problem as you. Just ran Lenovo Vantage hardware scan and keep getting scanning encrypted connection errors. Driving me insane. Really wish someone responded with an answer... Did you figure out how to fix it? Thanks (and my sympathies)...
  2. For reasons I cannot explain, all three laptops in the house slowed to a crawl. After much troubleshooting, just decided to screw it and reinstall Windows. As I’m reinstalling Kaspersky Total Security I’m getting the “You exceeded the maximum number of activations...” message. I went into My Kaspersky “Devices” section, redownloaded the app, and still having a problem. There’s a little over a year left on our 3-device subscription. Then decided to just wipe out all devices on the My Kaspersky homepage, thinking these were somehow old “links” of some kind and I needed to re-establish them with the reinstalled Windows. Nope. That didn’t work either. What’s it going to take to reinstall KTS on my machine? Any help would be greatly appreciated!!
  3. @FLOOD Thank you so much for the detailed reply, very much appreciated! I literally laughed out loud as I read your post and began to wonder what’s really in those GSI reports: The only network commands I know - ping …, net sh winsock reset, ipconfig /release, /renew, /dnsflush - were the ones you posted! (I didn’t know the nslookup command, though). I guess great minds think alike? Nevertheless, I followed your instructions exactly since you definitely have much more experience with this stuff than me. Here we go: First pinged 192.168.1.1 [Pinging 192.168.1.1 with 32 bytes of data: Reply from 192.168.1.1: bytes=32 time=3ms TTL=64 Reply from 192.168.1.1: bytes=32 time=3ms TTL=64 Reply from 192.168.1.1: bytes=32 time=3ms TTL=64 Reply from 192.168.1.1: bytes=32 time=3ms TTL=64 Ping statistics for 192.168.1.1: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 3ms, Maximum = 3ms, Average = 3ms] Then entered: nslookup www.google.com [DNS request timed out. timeout was 2 seconds. Server: UnKnown (yes, the “K” in unknown is capitalized in the response even though “U” already a capital letter) Address: 192.168.1.1 DNS request timed out. timeout was 2 seconds… [repeat 3 times] *** Request to UnKnown timed-out] Went to System Properties > System Protection > Create… and created a restore point (it saved successfully). Haven’t done anything with it but not a bad idea anyway Exported KTS settings (see attachment: NOTE Site wouldn’t allow upload of .cfg file so I added a .zip extension to it; Just deletie the last four characters to review the exported settings file Went through the network commands, in order, and waited for each command to complete, checked if network open, and went to next one. Unfortunately, no luck! :/ * Running a chkdsk C: /f /r /x command to fix harddrive issues. Thanks for the heads up! Hey guys, (@bobbycooper, @andrew75 and @FLOOD) please let me know if you have any ideas on next steps. It’s very odd that both my laptops are having the same issue. I try to keep the same KTS settings for both of them in case something like this happens (fixing one fixes the other - unfortunately, if I break one I also break the other!) Thanks again for any help you can offer! Best regards, John
  4. Here is the second laptop (though not upgraded to 2021 - I’m in the middle of a couple things and don’t want to restart my PC at the moment) that is unable to access the Internet with KTS firewall turned on. Hopefully someone can see what the problem is a get two birds with one stone! @FLOOD Yes, hosts file as intended. Thank you!
  5. My thanks in advance to those trying to help me out! 🎉 👍 🎉 Okay @bobbycooper, @andrew75 and @FLOOD I’m ready for the next step. BTW, the “2021” following Total Security in recent post’s threw me off since, well, its only the year 2020. I thought 2021 was the build or version number 😂…. Regardless, I removed all Tinywall remnants and now see little green On or Off in Kaspersky Settings - instead of a toggle bar - after installing Total Security 2021 and the GSI now shows, “Incompatible software is not found.” However, as I suspected, it did nothing to resolve the issue of Kaspersky firewall blocking my access to the Internet. There’s a potentially important fact I left out of my original post: I HAVE TWO 2 ✌ LAPTOPS, SIDE BY SIDE, THAT CANNOT ACCESS THE INTERNET WHEN KASPERSKY FIREWALL IS TURNED ON. When use Windows Network Diagnostics to troubleshoot the issue it comes back with: Details about network security diagnosis: Settings that might be blocking the connection:Provider name: Kaspersky LabProvider description: Kaspersky Lab WFP ProviderFilter name: Kaspersky Lab WFP ALE auth connect V4 filterProvider context name: - I’m wondering if this is “user error” 😲and I managed to screw up a setting in Kaspersky... Does the GSI report include system settings so someone could review these? The GSI report attached directly to this post is the same computer as in my original post (removed Tinywall, upgraded to KTS 2021). I’m going to include the GSI report from the SECOND COMPUTER in the next post (with identical an identical failure to access Internet when Kaspersky firewall turned on) so we can see if there’s a common denominator between them as well as fix the second one too, hopefully! Thanks again.
  6. If you’re concerned about hackers and malware - which you should be, take it from someone who had banking, Amazon, Gmail, Comcast, and eBay accounts hacked - you should stay away from torrents. Simply put, hackers exploit the public’s base or fundamental desire to get something for nothing by not only providing a way to get free software but also giving viruses, trojans, worms, and more along with it!! At one point not that long ago, hackers were able to write malicious code and package it with everything from movie subtitles to Adobe Acrobat files. The point is to be careful with everything you download - especially files gathered via torrents - as they are not from a single, secure source. In short, heed much caution when downloading files from questionable sources and never run an executable - especially with elevated privileges - from an unknown or otherwise questionable site. Someone worried about hackers and malware should completely forget about torrents.
  7. Here is the GSI prior to updating to KTS and removing MBAM. The link you provided is an update to KTS version 21.1.15 (not 2021). Are you recommending I upgrade to this version and not 2021? Also, why would MBAM impact my internet access when it is not running or active (MBAM install doesn’t include a firewall and it’s clear KTS firewall is the issue)? Thanks, John
  8. As title suggests, I can no longer access the Internet when the Kaspersky firewall is turned on (when off, I can access no problem). I’m running Windows 10 Pro Version 2004 OS Build 19041 and Kaspersky Total Security 20.0.14. I’ve gone through the process of marking all “Monitored ports” inactive - so none are active - and deselecting “Monitor all network ports for applications...” with no impact on accessing the internet. No other firewall active. MBAM is installed, though I turned it off and still no success getting online with the Kaspersky firewall active. I’ve tried to find the solution online and the most promising posts were allegedly solved without providing a solution. Any help much appreciated. Again, from my perspective it’s simple: Kaspersky on = No Internet connection; Kaspersky off = Gain Internet access. No idea why I cannot access the Internet with my firewall on (yes, Chrome is added as an exempt Thanks, John
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