Jump to content
Kaspersky Support Forum

Joerg Lechea

Kaspersky Employee
 View Profile  See their activity

  • Posts

    93

  • Joined

Community Answers

  1. Joerg Lechea
    Joerg Lechea's post in install netagent error system error 0x5 (access is denied) was marked as the answer   
    Hello,
    make sure you have administrator access right to Admin$ share and permission to install and start services
    Best Regards
  2. Joerg Lechea
    Joerg Lechea's post in Error message from Windows Task Scheduler was marked as the answer   
    Hello inv15,
    this is a left over of an old or another Kaspersky Product installation because KSNProxy is a service which will be installed as part of Administrationserver or Network Agent (not Cloud version). So this entry should be removed or ignored for KES Cloud Version. In KES Cloud this service is not installed and needed.
    I hope I have been able to help you and remain
    with Best Regards
     
  3. Joerg Lechea
    Joerg Lechea's post in Devices blocked even though Device Control is disabled was marked as the answer   
    Hello inv15,
    this looks like a problem of Host Intrusion Detection. If enabled disable it and check if the problem still happen.
    If not add Skype to your Scan Exclusion in your Security Profile in Advanced settings Threat detection and exclusions
    Thank you in advance
    Best Regards
     
  4. Joerg Lechea
    Joerg Lechea's post in Kaspersky Center Policy: Protection is disabled was marked as the answer   
    Hello,
    after installation and licensing the product do the DB Update first time. It should be successful. Then check if components are working
  5. Joerg Lechea
    Joerg Lechea's post in Choosing a digital certificate to access a web page was marked as the answer   
    Hello,
    as far as I understand the description this happen due to "encryption connection scan" activated in your Endpoint policy.
    Disable it and retry.
    More information can be found here:
    Encrypted connections scan (kaspersky.com)
    Regards
  6. Joerg Lechea
    Joerg Lechea's post in Annoying prompt for certificate selection was marked as the answer   
    Hello mse,
    please open a case here: https://CompanyAccount.kaspersky.com
    We need to take a more deeper look at the device information, so please first use our GSI tool and upload the resulting file to your new ticket. This should speed up the analysis: 
    https://support.kaspersky.com/3632
    (Please run as Administrator and include Event Logs)
    Enable the traces with level 500 as described here and reproduce the problem.
    In addition it might be helpful to get some version information depending on problem description and environment, i.e.:
    - Kaspersy Security Center and Network Agent Version (if in use)
    - Office Version
    - Exchange Server Version (if Problem with Exchange Server environment)
  7. Joerg Lechea
    Joerg Lechea's post in how to use KSC if agents are in DMZ network was marked as the answer   
    Hello,
    please refer to the following description.
    https://support.kaspersky.com/KSC/14/en-US/183041.htm
    If you need more details on configuring connection gateways just enter search string "DMZ".
    Choose your language in the upper right corner of the help article
  8. Joerg Lechea
    Joerg Lechea's post in Exclusion Options Grayed out was marked as the answer   
    Hello Giovanni,
    there is no option to allow setting of Exclusions for Kaspersky Endpoint Cloud locally .
    All relevant security settings will be done by the Security Profile from Endpoint Cloud Console as an Admin and deployed to each client.
    Users do not have any permissions to change any settings.
    In the Security Profile itself there's also no option to enable users to change settings of security profile locally
    I hope I could help to answer the question. If not check open a ticket with Kaspersky Technical Support here:
    Kaspersky CompanyAccount
    Best Regards
×
×
  • Create New...