Joerg Lechea

Hello Mlad, if possible do a backup of the system. Stop Kaspersky Services empty the folder (it is a cache folder and should not have any impact on KSC functionality) Then do the Update of KSC to version 14.2 Best Regards

Hello, make sure you have administrator access right to Admin$ share and permission to install and start services Best Regards

Hello, there are different reason why this problem happen. First of all I would suggest to use kavremover tool to remove old leftovers even when it seems there is no Endpoint installed anymore. Download Kavremover here https://support.kaspersky.com/common/uninstall/1464#block1 Start the PC in safe mode as described here https://support.kaspersky.com/common/windows/493 Run command: kavremover.exe -nodetect Remove the product and restart the client again in Normal Mode. Retry to install If this will not work open a ticket with Technical Support here https://companyaccount.kaspersky.com/account/login Best Regards

Hello alexlaza, the product KSC 12 is end of life and therefore no longer supported and available. Product Support Lifecycle (kaspersky.com) Please refer to the new online help for KSC 14.2 here Kaspersky Online Help Best Regards

Hello inv15, this is a left over of an old or another Kaspersky Product installation because KSNProxy is a service which will be installed as part of Administrationserver or Network Agent (not Cloud version). So this entry should be removed or ignored for KES Cloud Version. In KES Cloud this service is not installed and needed. I hope I have been able to help you and remain with Best Regards

Hello ASM, there is no general solution for this problem because it must be analyzed indidually. Most likely it is a problem with OS and ntdll.dll. So first step would be to check that all current Windows Updates are applied and the device is rebooted accordingly. I suggest to open a ticket with Technical Support here https://companyaccount.kaspersky.com/account/login Provide them with the dump from the path in the Screenshot above and a report from the system created by the tool from here: https://support.kaspersky.com/3632 (Please run as Administrator and include Event Logs) Please do not post any private information here in the forum. Thank you in advance Best Regards

Hello, please refer to the online help and check if you can find a topic which discuss your problem https://support.kaspersky.com/ASAP/1.0/en-US/205085.htm If not open a ticket with Technical Support here: https://companyaccount.kaspersky.com/account/login Best Regards

Hello Vroonhoven, Log Inspection is not available in KES Cloud Product at all. A comparison list can be find here Comparison of Kaspersky Endpoint Security Cloud features for different Windows operating system types

Hello, please open a Supportticket here: https://CompanyAccount.kaspersky.com Regards

Hello, in addition to ElvinE5 who is fully correct on this Do not mix Kaspersky Endpoint Security Cloud Product (KEScloud) with Kaspersky Security Center Cloud Product (KSCCC). Both are different and have its own license model. KEScloud can start with one license up to 1000 per workspace Comparison of Kaspersky Endpoint Security Cloud editions KSCCC needs a minimum of 300 licenses Licenses and the minimum number of devices for each license (kaspersky.com) Comparison of Kaspersky Security Center and Kaspersky Security Center Cloud Console

Hello Tuanonwe, it is true the port is not listed. Probably due to security reason with SMB. To be sure do not hesitate to open a ticket with Technical Support for further analyzis. They would be able to address it to the Cloud Team and check into. Thank you in advance Best Regards

Hello DimanWSW, this is the english Forum. Please post your query in english or in the russian space Thank you in advance Best Regards

Hello Kingfran, The Kaspersky Antiransomware Tool is not included in Endpoint Security for Business. It can also not run parallel with the Endpoint Product and have to be uninstalled prior or during installation Kaspersky Endpoint Security has its own mechanism to detect ransomware like Behavior Detection and others. Please refer to the Online Documentation too Compatibility with other applications (kaspersky.com)

Hello, please check for current version of KES Linux. Product Downloads | Endpoint Security for Business | Kaspersky Remove the old one and apply the new Version. Also use the current plugins. Once done create a new policy and check if the problem happen again. If yes open a ticket with Technical Support Thank you in advance Best Regards

Hello, it means the drive is already encrypted by Bitlocker or it is not covered by license. Check encryption locally by command manage-bde -status DRIVE: If it is already encrypted decrypt it by manage-bde -off To be able to use encryption management in cloud you need Cloud Plus or Cloud Pro License Comparison of Kaspersky Endpoint Security Cloud editions Best Regards

Hello ElvinE5, thanks for the hint. Yes Application Control in Pro Version can scan and control Applications, blocking or allowing only. But I assume John J means something like a device selection or inventory of clients and creating a report of it. And this is a feature only available in On-Prem KSC or KSCCC. Maybe I am wrong but that's what I understood 🙂

Hello inv15, this looks like a problem of Host Intrusion Detection. If enabled disable it and check if the problem still happen. If not add Skype to your Scan Exclusion in your Security Profile in Advanced settings Threat detection and exclusions Thank you in advance Best Regards

Hello Syed, it will be needed to analyze the problem more deeper. Therefore I recommend first to create a new Package in your Cloud Environment and deploy the new package to the client. Check if the problem happen again. If yes open a ticket with Technical Support and provide the following: Workspace ID Email logging into cloud License ID Cloud Server name connecting to a Report of the Client by using this tool https://support.kaspersky.com/3632 (Please run as Administrator and include Event Logs) Do NOT provide such information here. Thank you in advance Best Regards

Hello John J, unfortunately Kaspersky Endpoint Security Cloud Plus or Pro has not such feature. This is like an inventory which is only available in On-Prem or KSC Cloud. Kind Regards

Hello dojeda, maybe the online help article helps Application management over the SNMP protocol (kaspersky.com) If not open a ticket with Technical Support

Hello AmarNa, the error is really unique, there is no way to resolve the address. It is necessary to properly configure DNS and name resolution in your environment. If IPaddress of your server do not change use the klmover command from ElvinE5 and move the connection to the IP instead of the server name. Thank you in advance Best Regards

Hello, you are not able to change the priority as it is not determined by us. You can just sort the list by priority Viewing the list of updates (kaspersky.com) Thank you in advance Best Regards

Hello, you will find information about the database in the properties of your KSC Server under Advanced tab, details of current database. Also check the Event Viewer -> Application and Service Logs -> Kaspersk Event Log. Maybe you find an event about the connection issue and the path is available. Thank you in advance Best Regards

Hello Muhammad .Asad, it makes no sense to just post an error to the forum without detailed background information of what has been done. To be able to get into the problem you have to post the version in use, steps you do, screenshots, event you get. If it is not possible to add this here open a ticket with Technical Support. For the error mentioned check into the installation logs in C:\Windows\Temp or User temp folder. However it seems there are missing Windows10 patches. Check Windows Updates and apply current patches.

Hello Mahdiye, I apologize but the description is not detailed enough to get into the problem. Please open a icket with Technical Support and provide more information like event, environment, versions etc. so it can be analyzed.