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jkr

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  1. I had suggested that Kaspersky build a list of known supported or unsupported devices. Even having something like a list of “Kaspersky certified” devices that have been thoroughly vetted by their QA department would be helpful. That would at least help other parents make better technology decisions for a child’s device. The 2 Go devices we had were budget devices (~50 USD, give or take). One was sold through Amazon (Linsay brand), and the other through Wal-Mart (Onn. brand). I have used a wide variety of Android devices, but this is the first time I have come across Android 10 Go, and so far I’m not impressed. I found that other software couldn’t secure these devices either because they need the same feature. The devices lack other kid-friendly features, such as app pinning and restricted user profiles. I eventually concluded that these devices were never intended for kids, so I cut my losses, bought my kid a Galaxy Tab, and took away the tablets that I can’t secure. I already have another kid using KSK, so that was enough incentive to just go buy a more powerful tablet that can run it.
  2. Kaspersky TS gave me the following response: “In other words the experts advised that you will need to get assistance from the Manufacturer of the device on how to enable this feature. As you have mentioned that they come with no manufacturer support this would make it challenging to resolve the issue.” Reading between the lines, I think they are saying that they cannot figure out how to get KSK working on the device. The device or Android version does not seem to have a feature for displaying over apps, so I’m guessing that’s a deal-breaker without a workaround for KSK.
  3. Unfortunately, the outcome is that I came away with no resolution, other than to contact the manufacturer of the tablets. This isn’t a viable resolution, as the two tablets I have are budget tablets with minimal support. I was not provided with enough information to know if I just got unlucky in the same way with two different brand tablets, or if this is an issue impacting all Android 10 Go edition tablets. Nevertheless, my advice to anyone reading this is to avoid Android 10 Go edition like the plague for a child’s tablet, as it appears to me that these devices are so underpowered that Google stripped out the features necessary to lock them down. As a parent, that unfortunately means investing in a more capable and expensive tablet for a child that may break it.
  4. I apologize for the brief delay in the response. This does appear to be an Android 10 Go edition issue. I have two different brand tablets that are demonstrating the same problem. I have a premium subscription, and have submitted a tech support case as you have suggested. I’ll share the outcome once I know something more. Thanks.
  5. I am attempting to install and activate Safe Kids on my child’s inexpensive Android 10 Go tablet, but without success. During the activation process, I am asked to enable the feature to display over other apps, but the device says that the feature is not available because it slows down the phone. This article describes the issue: https://support.google.com/android/thread/73364335?hl=en I am unable to move past that part of the activation process. Is Safe Kids incompatible with Android Go, or is there some other workaround available?
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