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JhonYerlen

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Everything posted by JhonYerlen

  1. I hadn't tried this until you said. I then went there and did it, and found out that If I log in from the 3rd device and click in "Add", it only shows Kaspersky VPN and Kaskersky Password manager, like in this image: Then if I use the Kaspersky executable that I installed on the previous machines on the 3rd one (because it already comes with the license), what I see when I launch kaspersky on the 3rd machine is this, a message saying "You don't have an active subscription in [my email]": And then on the dashboard the 3rd device shows up under the tab devices (but not under the Subscriptions tab I showed before), but it shows up like this: As you can see, Kaspersky is really confident I am using the 3 devices I paid for, although I'm only using the subscription on 2 devices
  2. Ok, the 1st screenshot shows the antivirus screen on one the computers where it successfully activated. The label I highlighted says "This subscription protects 3 devices". However, as you can see on the screenshot below, when I access Kaspersky's account and check it, it says that I have "3 out of 3 devices protected". Right below that message, you see in the "My Devices" section, that it is only installed in two devices. That's basically what happens. Somehow kaspersky thinks I installed the product on 3 devices, even though it's only on 2 out of 3. And this is the invoice of the payment I made, where it states the subscription is for 3 devices
  3. Long story short I bought a 3 device subscription on a discount. I installed it on two PCs, now I'm trying to install it on a laptop, it says I have don't have a subscription on this account and asks for an activation code.
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