We have circa 10,000 devices running Windows 10 1909 Ent and have pushed out the latest Endpoint to devices. However we are seeing an issue with some newer Dell models (Latitude/Optiplex) whereby Windows crashes upon a cold boot when logging into the domain. If left it takes around 10mins to login but then presented with a black screen with only the mouse cursor. The only way to login in successfully is to force power off and back on again.
Checking EventViewer there are several Warnings of “appcrash” against avp.exe at the time the device hangs.
Has anyone else experienced this and is there a hotfix available? We are taking a very manual approach of downgrading to a previous version 11.2.0.2254
Endpoint Security for Windows 11.6.0.394 Issues
in Kaspersky Endpoint Security for Business
Posted
Hello,
We have circa 10,000 devices running Windows 10 1909 Ent and have pushed out the latest Endpoint to devices. However we are seeing an issue with some newer Dell models (Latitude/Optiplex) whereby Windows crashes upon a cold boot when logging into the domain. If left it takes around 10mins to login but then presented with a black screen with only the mouse cursor. The only way to login in successfully is to force power off and back on again.
Checking EventViewer there are several Warnings of “appcrash” against avp.exe at the time the device hangs.
Has anyone else experienced this and is there a hotfix available? We are taking a very manual approach of downgrading to a previous version 11.2.0.2254