First, try re-syncing the child accounts by logging out and back in to both the parent and child accounts. Ensure that the devices are connected to the internet, as this is necessary for real-time monitoring and reporting. Make sure that both your Kaspersky application and the devices' operating systems are up to date, as updates often fix bugs and improve functionality. Verify that all settings for internet access monitoring and email reports are correctly configured in your Kaspersky account. If these steps do not resolve the issue, try uninstalling and reinstalling the Kaspersky Safe Kids app on both children's devices to refresh the connection.
My child uses the internet but there is no report
in Kaspersky Safe Kids
Posted
First, try re-syncing the child accounts by logging out and back in to both the parent and child accounts. Ensure that the devices are connected to the internet, as this is necessary for real-time monitoring and reporting. Make sure that both your Kaspersky application and the devices' operating systems are up to date, as updates often fix bugs and improve functionality. Verify that all settings for internet access monitoring and email reports are correctly configured in your Kaspersky account. If these steps do not resolve the issue, try uninstalling and reinstalling the Kaspersky Safe Kids app on both children's devices to refresh the connection.