jdods
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I chose system restore just to see if there was a restore point from before this all started yesterday morning. This path required I type in a password. While I could not remember the password, I was able to type. So perhaps I can accomplish something here. Await your next steps, in the mean time I'll see if I can fetch that file you speak of. Jeff
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The keyboard issue: in the task manager, the wireless keyboard has been replaced by "wireless keyboard filter device". The status reads "a driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 33)" Did some research and the code 32 might be referring to a registry issue. Could the registry have been messed up in the steps I have gone through above? Thank you. Jeff
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2 posts up you can see that my attempt to uninstall Kaspersky following your directions failed. I went on while I awaited your next instructions. I tried installing a XML file converter (to Excell) called Altova and got the error in the next post saying that an install of Kaspersky has been suspended. I said I did not want to undo those changes. After capturing the image, and posting it to this thread, I learn that I cannot use the keyboard to type or use any other keys like ctrl or the windows flag, nothing. Rebooting does not help. This has become a serious matter for me. I'm typing logged in from my Android. My PC is effectively dead. I need serious help. Thank you. Jeff