Jbennett360
-
Posts
25 -
Joined
-
Last visited
Posts posted by Jbennett360
-
-
I've also experienced this but only since the application automatically updated itself to 21.9.6.465.
I'e also noted that this doesn't always happen too, seems random. Some boots it will popup and on some others it won't.
Never had an issue with 21.7/21.8
Will keep an eye on it and it carries on I'll either try the restore settings or fully uninstall the application and reinstall.
The fact this has been going on for some users since November though, suggests there's an issue somewhere with something.
-
Same issue.
Enter email and password, throws up an error 'Characters entered do not match those in the image.'
There is no Google Captcha Image?
Tried different browsers too
-
Hello @Jbennett360,
- Thank you for the progress report👌
- Regarding “the Kaspersky symbol sits in the tray and then disappears, won’t open until device rebooted, after reboot, patch(b) has been applied”; that’s quite normal, for a patch to be applied the computer must be rebooted.
In the MyKaspersky account, there’s the option to select Ignore for the signed in email address,
, {our command is still queued as the device is currently offline}; we don’t know if the command overrides the 24 hr cycle or not, you may wish to check it out?
Thank you🙏,
Flood🐳+🐋
That’s good to know :)
Will keep an eye on that system tray icon. I’ll try a few cold boots, restarts etc. I think it maybe was down to the patch being applied. It was there, then it wasn’t. Then trying to open the application did nothing. Restart and everything seemed fine.
Will report back once I've tested a few more times.
-
Done a clean install on the laptop with the UK installer.
I haven’t signed in to MyKaspersky, so that gets around that whole Email visible on the left side of the screen and the checking of password breaches.
I have when I've booted the Laptop up, the Kaspersky symbol sits in the tray and then disappears, won’t open until I've rebooted. (Although saying that, upon reboot it now has patch b. So that may have been the reason why - I'll keep an eye on this.)
-
Looks like the official UK installer is now here for the standard edition.
https://www.kaspersky.co.uk/downloads/standard
-
Let me know how you get on with the testing!
Hello @Jbennett360,
Agreed, the install does take a long time, it would be good to know if Kaspersky has some benchmarks for this part of the process.
- Our test, is the same as yours, there is no toggle OFF switch, &, reply from the only people any of us should trust: Russia HQ/aka experts:
“Data Leak Checker: for Kaspersky Basic and Kaspersky Standard there is no option to switch the automatics check off and it only let’s you check the connected My.Kaspersky leaks.” - Your solution, signing out of MyK, is definitely the way to go, otherwise
“Kaspersky periodically checks the email address linked to your My Kaspersky account against the database provided by www.haveibeenpwned.com. The first such check is performed 48 hours after installation of Kaspersky. Further checks are made every 24 hours.” - You mentioned rolling backing to 21.3, waiting for 21.6, the 3 issues you’ve identified may not be fixed quite that quickly - if they get fixed at all, that’s one thing; the other & you may already be aware of this, the Standard subscription begins on the date of purchase, it remains in use, irrespective of whether or not the software is installed.
- Other things, that we think stink about the ‘new’ product range, are the fact it’s subscription *only* & there’s no option on the purchase page to *uncheck* renewal, both big red marks against MR5 (ioo). Going thru the laborious ‘cancel renewal’ process that K has documented is not necessary & not consumer focused.
Thank you🙏,
Flood🐳+🐋
Thanks for checking.
These products feels half done and rushed. I've never known Kaspersky products have 'issues' like this before. It's weird.
In terms of 21.5, I was using a 21.3 license, so rollback is fine.
Also in terms of the auto renewal, agreed, that's not great, however, I always purchase keys from Amazon as they're slot cheaper than buying direct.
- Our test, is the same as yours, there is no toggle OFF switch, &, reply from the only people any of us should trust: Russia HQ/aka experts:
-
FYI, I did a clean fresh install on a W11 laptop I have and it was 21.5.11.384(a) downloaded from https://www.kaspersky.co.uk/free-cloud-antivirus
I also did an inplace upgrade on another W10 computer from the older 21.3.xxxxxxxxx and it too was 21.5.11.384(a) from the same source.
Teh installer was for the Free version and was kaspersky4win202121.5.11.384aen_33704.exe and the details of the EXE were :
Not sure what that has to do with this thread?
-
I installed qbittorrent and utorrent yesterday (utorrent by mistake) but KAS flagged nothing. When I did a reinststall of KAS it removed itself - that PUP popped up in Defender - then KAS reinstalled itself so it may have been utorrent that installed it but KAS and Malwarebytes did not care. As soon as Defender re-enabled itslf during the upgrade it obviously had a problem with it.
There we go then! :)
-
Hello @Jbennett360,
Thank you for posting back, the screen image & the information.
- Agreed, that’s what we thought when we read the documentation; however, the Supervisor assures us MR5 Basic / Standard & Plus, Data Leak Checker can be toggled OFF.
- We always do a clean install with new versions.
- IF you don’t mind waiting 24 hrs, we’ll install the standard version tomorrow morning & check, it’s nearly midnight here, so can’t get it done till then, would that be ok?
Thank you🙏
Flood🐳+🐋
That’s fine.
Majority of people won’t do a clean install, which is why i did it the way I did. I normally do a clean install, but wanted to see how this way went, purely for user ease.
In the mean time I'm going back to 21.3 and will stay on that for the foreseeable.
Let me know how you get on with the testing!
-
it also installs some PUA according to Windows Defender:
Don’t think that has anything to do with Kaspersky. That relates to BitTorrent, according to everything Google shows.
-
I guess the short term solution is to just sign out of the application
Hello @Jbennett360,
Thank you for posting back!
Yes, that’s definitely a solution, but may not be necessary, we’ve re-checked the advice from technical support, the original advice is incorrect, the Technical Support Supervisor advised, MR5 Basic / Standard & Plus, Data Leak Checker can be toggled OFF
- Please check & confirm that’s the case with your installed MR5 Standard software?
Thank you🙏
Flood🐳+🐋
Not there for me on Standard. 21.5.11.384(a)
Maybe I need to look at doing a clean install, rather than an install over the top of 21.3?
Or, I just go back to 21.3 and wait for the Official UK release of 21.6, when hopefully all these things will be ironed out and available?Edit: Looking at the documentation you provided it kind of makes it out like you can’t disable it.
Data Leak Checker on Kaspersky Basic and Kaspersky Standard plans lets you manually check only the My Kaspersky account. Automatic checks of My Kaspersky account and other accounts are available only in Kaspersky Plus package.
-
I guess the short term solution is to just sign out of the application
-
Hello @Jbennett360,
Welcome back!
Thanks for being the first brave 🐨MR5 poster👍
- Re: the long installation time, this one may have big variations, ours are always very slow, maybe something others will report on & something to watch….
- Re: the “exposed” email address on the GUI, we raised this with support, they’ve advised it cannot be “hidden”, we’ve requested it be escalated to Russia, (ioo) it’s a privacy issue & needs to be addressed, there should be an option to hide personal information, there’s no need for it to be plastered all over the GUI
- Re Data Password Leaker → may we have an image please? → it may be the toggle options are only available in Kaspersky Plus, as it says in the documentation:
“Data Leak Checker on Kaspersky Basic and Kaspersky Standard plans lets you manually check only the My Kaspersky account. Automatic checks of My Kaspersky account and other accounts are available only in Kaspersky Plus package.” - Re PC Speed-Up, is available in the Standard plan → Comparison of subscription plans, so (we’d) expect the toggle option to be available, again, an image would be great please?
Either wait for @Danila T. to advise or log a case with Kaspersky consumer support, either via Chat or Email, fill in Application malfunction, Other template. Support may request logs, traces & other data, they will guide you. Also, it may help them if you provide a images & or a video of the issue.
- If selecting Chat option, we recommend you request a copy of the chat transcript, make sure you fill in your email address AFTER the chat is activated by the Chat agent & complete the Verify your email address email AFTER the chat completes.
- When it’s available, please share the outcome with the Community?
Thank you🙏
Flood🐳+🐋
Will sort these bits tomorrow. Thanks for the response!
-
Switched over one of my devices today to the Kaspersky Standard (MR5) with patch A, using the installer from the Australian site. Installed over the top of the latest 21.3 (g) release and Windows 11
Couple of things.
Installation
This seemed to take quite a while to complete. Not sure why? I think there was three steps (Security/Performance and then something else?) It was the security step that seemed to take a while.
GUI
Not a fan of the email address being shown on the left hand side of the application. I'd rather this was just 'My Account' or 'My Kaspersky' or at least allow this to be hidden?
Data Password Leaker
Can this be disabled? Can see this causing a few issues or creating confusion.
Edit: Apparently the Help section says this can be toggled on/off in the Data Leak Checker section. That option isn't there for me?
PC Speedup.
Seems like this can't be disabled either? Ideally don't want family members deleting or cleaning registry entries on a machine.
Other than that it seems like a step forward. Haven't done too much digging, just these things immediately popped up as potential issues
-
I’ve still not received patch H.
I thought this was available between 31st Jan and 14th Feb?
-
Dear all,
Thank you for your feedback and comments. We fully realize the urgency of this issue and we’ve been working on additional temporary fixes. I will keep you updated.
Any update on this?
Still having issues with the site i mentioned. https://motopress.com/
-
covidtracker.fr is indeed fixed on my side.
maybe they did act on their side ?
covidtracker.fr is indeed fixed on my side.
maybe they did act on their side ?
Hello.
Glad it appears that it’s working. Maybe they have indeed done some changes.
More than likely whitelisted or whatever at Kaspersky end due to the fact it was a COVID related site.
Sites i’ve had issues with, still have issues!
-
@Florent covidtracker.fr seems to work ok now
So if no fix has been pushed, why's that site suddenly working?
Hmm...
-
Hi @Canard1066 ,
Not all websites are affected. There is a temporary solution available (see my post above) for the sites that fall under this issue.
Yeah I don't think that really warrants a 2-4 week delay in fixing the issue
No doubt there'll be customers that have no idea this is an issue with Kaspersky and will either think the website is down, the company no longer exists etc, the last thing they'll do is disable they're av or whitelist a domain in it.
Kaspersky is known for its 'set and forget' configuration. Which is why it's popular amongst people who don't have a good knowledge of tech.
The one above is a classic example. A covid vaccination website. A site used to look for covid vaccinations. That in itself makes this a high priority fix, surely?
The handling of this issue just doesn't feel right.
- How many websites are affected?
- Can people realistically keep 'whitelisting' sites.
- How do people (non tech minded) determine a broken site is caused by Kaspersky to just a broken/dead website?
I have 5 devices using Kaspersky, I can't keep whitelisting domains on every single machine, every time there's an issue.
Unless there's a rethink, I'll be looking for another security suite.
This on top of the whole safe kids issue and then the issue I had with all email attachments being renamed, I need something that's not causing issues and stable.
-
Is there any update/progress on this issue.
Thankfully, at the minute for me, it’s only one or two sites, that i would occasionally visit.
An update would be appreciated.
-
Hi all, we are investigating, sorry for the trouble.
As a workaround (if you absolutely trust the site) add the problem site to exclusions via Settings → Network settings → Trusted addresses → Add.Any chance you could give more detail as to what’s happened and why once it’s resolved? If this is going to be a thing that pops up every now and again and causes these issues, then it might be that I need to look at alternative security suites.
Appreciate your communication on this though :)
-
Correct , https://opentip.kaspersky.com is reporting “Good”.
Yep. Obviously an issue with Kaspersky at the moment then.
-
Bizarre.
Disable Kaspersky and it works. Loads fine on mobile too with Wifi and data.
-
Yeah. I’ve noticed that a site I visited this morning is now giving me this error?
The web page at https://motopress.com/ might be temporarily down or it may have moved permanently to a new web address.
Kaspersky Internet Security 21.3.10.391 (g)
Databases: 05/01/22 - 11:49am
Disabling Kaspersky allows the site to work correctly?
How to stop interface opening when computer starts?
in Kaspersky: Basic, Standard, Plus, Premium
Posted
I'm going to try a clean install first. I attempted the reset settings but it still happened afterwards!