jbaxter

@andrew75 : After doing a system restore point, Revo invokes the target product’s own uninstaller; It’s the followup cleaning process that one has to be careful and confident about. In any case, this suggestion doesn’t apply as bitdefender was already “uninstalled”, and the free version of Revo can’t help further. Salut - btc

Find here KL’s suggestions to start off with: https://support.kaspersky.com/common/beforeinstall/12826 Personally I would use Revo Uninstaller( free) as it first creates a system restore point just in case, then it invokes Bit-defender's uninstaller. after that it gives you clean-up options to remove leftovers (if you’re comfortable with that - choose the moderate or safe removal settings.) Reboot and try your KIS installation again. Again, doing another GSI log may pick up other incompatibilities if you’re still having problems.

SOLVED: Thanks, Flood, for pointing me in the right direction. “Use the Mozilla Certificate Store” was checked off instead of the MS Store - contrary to KL recommendation. Now things are working as they should. I also appreciate the suggestions on clean-starting KIS and FF without a hassle; this I will do tomorrow. Have a good day… btc

Hi Flood, Here we go: Scan encrypted connections upon request from protection components No No Reinstall took me up to KIS 2021 (delete, reboot, install, reboot) ; I kept Key and settings. Yes, same problem Support hasn’t got back to me yet.I’ll wait for Support to respond before doing #2 and #3. Update: I ran a test case successfully on a nearly identical machine - it had a 32bit version of FF79 though, versus the 64bit version on the problem machine. Thanks for your response - btc

Additional details are attached. Associated problem/symptom: the pop-up warning message doesn’t go away after the attempted Safe Money session is shut down; I have to us MS Task Manager to get rid of it.

Also, do you have a system backup process in place and functional? JohnB

Just as a guess, can you uninstall Kaspersky Free, reboot, and then check out whether you can see your email content?

I’ve done my searching and don’t see anything similar. Therefore I opened a support ticket so in the interim I’ll pass this on just in case… I’m running KIS 2020 - 20.0.14.1085 (l) on W7-SP1 pro with FF 79.0 and the Kaspersky 2020 FF extension. As of yesterday, Safe Money (SM) will try to stop its secure connection process for ALL defined SM sites - looks like a certificate problem if I push it far enough. I re-installed the FF extension, rebooted, but no go. I get to the target site(s) (with connection encrypted) OK if I don’t invoke SM. Has anybody experienced this? Merci bien - JohnB