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It seems to update eventually but is very slow. App version is 1.0.5.6123(e) 
 

the bigger issue is the laptops go black every time the kids login and the only way around it is to sign out and back in again which takes over 5 minutes. This is not practical when they are at school 

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So one of the laptops is now showing the data but the other is still missing. 
 

1. Laptop(s) operating system name, version & build? Laptops use windows 10 version 1809 (I think)
2. KSK version on each device? Premium. I’m not sure you mean by ‘version’. I downloaded it only 4 days ago following the link sent with my activation code. 
3. May we have an image of the ‘no data available’message please? See above
4. How is Device Use configured: 1.  Statistics → 2. Warning → 3. Block ? The device is configured to block 
5. Are the devices actually synced with the MyKaspersky account? I think so… I set them up using my Kaspersky account and all the data was available  for the first few days 
6. Is KSK licensed? Yes

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I recently installed safekids app on my children’s laptops and it was fine for two days but now it is saying ‘no data available’ for their devices. Anyone know why this is? Is there a setting I/ they have changed unknowingly?