JayBro

Thank you. No, the K icon stopped being red once I’ve pressed “Resolve” and the .tmp file was also gone, so I suppose it was fixed on the spot. I still don’t understand why the threat was detected and then not processed, because of that I’m concerned about this threat. Could you still say for sure this virus was neutralised/blocked (before doing any harm) when it was discovered and “not processed”. I manually “Resolved” it a day later. What was happening with this threat in the meantime as Kaspersky was waiting for my input? What’s the function of “Resolve”, what does it do? Isn’t anti-virus supposed to take action and keep me safe when something harmful is discovered and not wait for my input to “resolve” it? Maybe it does but it’s just all a bit confusing. I rebooted the machine and ran a couple of full scans, all of them came clear and there is no sign of the malicious .tmp file.

Excuse me for the confusion. I later realised that I posted this post in the wrong category. I am indeed using Kaspersky Security Cloud - Family, payable version, not free. I am sorry for posting in the wrong category, that surely creates some confusion. I pressed “Resolve” approximately 24 hours after the 2 logged events in “Reports”. I wasn’t notified of this threat. I noticed a red flag over the Kaspersky icon 1 day later (according to the log time in Reports - not 2 hours as I initially thought) that’s how I’ve discovered about the threat… Very odd. Entire object:C:\Users\xyz\AppData\Local\Temp\0a298682-7346-4538-85b7-4d0e709c9f9f.tmp\0a298682-7346-4538-85b7-4d0e709c9f9f 4. When I went to the location after resolving no such file or folder were there.

Hi, Thanks for your feedback. I am using 21.3.10.391 (f) Kaspersky security cloud on windows 10. Quarantine is empty and I haven’t emptied it. I’ve in fact found 2 event in “Reports” Result was first “detected” and then “Not processed”, Event: Disinfection not possible, Reason: postponed. I went to the location of the threat and it wasn’t there. Did Kaspersky delete it automatically or what happened with it?

Hello all, I saw that Kaspersky had discovered a Trojan (Trojware) approx. 2 hours ago. I didn’t notice the notification at the moment the virus was discovered. When I opened Kaspersky Security Cloud I clicked the "Details” button exactly the same as seen here: https://support.kaspersky.com/common/start/15436 and clicked the “Resolve” button. Threat was neutralised and that was it. Here comes my question: Did Kaspersky neutralise the threat (virus) before I “Resolved” it manually? Was my computer compromised for the 2 hours of my ignorance? I also couldn’t find the log of resolved virus, once I clicked “Resolve” that virus wasn’t logged anywhere in the Report window. I’m really curious about this.