James011001

I have already been helped with this by a chat agent. It's just because the phone is turned off.

My Android device went missing this morning. I logged into My Kaspersky, clicked Lock & Locate, Mugshot etc. Everything was turned on and working at the time. Now that I came back to check on progress it says those features are turned off and the buttons are greyed out?

Every time I'm prompted for a pin to unlock an app it does it twice and then sometims causes the app to bug out