J3W

Your help is very much appreciated. I certainly don't want you to feel my frustration is directed towards you. ? I'm going to get her to let me uninstall and reinstall it this weekend and see if it still persists. I suspect we probably put the settings to 'allowed' when we first went through the app permissions when initially setting everything up (I don't remember as that was a couple of years ago). I would have just assumed it was for things like power saving modes, layouts etc on her phone. Not anything that we would have wanted to stop her doing. Anyway, I'm going to try reinstalling it and if it doesn't work I'll get the information suggested and come back to you. Thank you again for trying to help us work this out.

It's an android phone. A Samsung J3. I don't know if that is enough details? I've checked in her apps and the 'Settings' is marked as 'allowed' already. But she showed me when she goes into change the power level, it will only leave it on optimised. She has no option to change it (the other options are greyed out). It also won't let her close the open Safe Kids window and whenever she shuts down her phone and restarts it opens a new window. So that is eating her power and phone capacity up and means she never turns it off now. The whole app is causing a lot of frustration at the moment. :s

HI Flood ? Thanks for your reply, that's really helpful. I can check with her if she can just choose an alternate 'default' level and give her access and then take it away again I suppose. I think it was just because she wanted to preserve her battery life and reduce the need to charge her phone as often. What are the risks of her being able to access her settings as they presumably all relate to the phone itself rather than any activity she is undertaking on the internet, for example? Your help is greatly appreciated. ? J3W

I just know this is probably a simple answer but I've just spent an hour and can't find where to allow my daughter's android phone to go into battery saving mode. Every time she tries to it tells her that Kasperskey Safe Kids won't let her. Is there a way to give permission for her to control that? :s