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intrusus

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Posts posted by intrusus

    Kaspersky Password Manager Problem [Solved][Closed]

    in Kaspersky Password Manager

    Posted

    Hey, a warm welcome to the Kaspersky Community! :smile: Which Kaspersky Lab service would you like to access? Please post the URL where you're trying to reset your password. If you forgot the answer to your security question from "My Kaspersky" account, please contact the official support by phone. Don't forget to select the correct country to be connected to the appropriate support representative. On the support page select "General Product Use" and on the right side "Contact Support" -> "Kaspersky Lab". There you will find the corresponding phone number. Good Luck, Leon

    [?] Possible to get a notification when a computer connect to the KSC

    in Kaspersky Endpoint Security for Business

    Posted

    Hey BrassahCorp, by
    ... as soon as a computer connect to the KSC ?
    do you mean:
    1. a computer connects with KSC to administrate it or
    2. a client connects via network agent to KSC for synchronization?
    For the first one, you can change the configuration of the KSC by
    1. Right click on the specific administration server -> properties.
    2. Then at "Event configuration" select the information tab
    3. Select "Audit: connection to the administration server has been established"*
    * i use the german version of KSC, so the english text could be different from what I wrote. Cheers, Leon

    User Kaspersky Internet Security License for Kaspersky Anti Virus [Closed]

    in Kaspersky Internet Security

    Posted

    So this is not possible? I have bought the expensiver Version and could not install or use the cheaper Version??
    What I don't quite understand, why would you want to use a (broken down to functions) inferior product if you can also use Internet Security with your license? My family, friends and I only use Internet Security in our private lives, because the features are simply great and security is guaranteed not only at the operating system level, but also when surfing the Internet. But to answer your question in one sentence: With a license for Kaspersky Internet Security 19 the Kaspersky Anti-Virus should should be automatically converted to Kaspersky Internet Security. What you can do, is to make use of your cancellation right:
    As a Consumer, you will have a legal "cooling off period" during which you may cancel your order for any reason without penalty. This period is: 1.3.1 FOR PRODUCTS: up to fourteen (14) working days after the date of delivery of the products. 1.3.2 FOR SERVICES: up to fourteen (14) working days after the date of us accepting your order. 1.4 Limitation on this cancellation right apply as follows: 1.4.1 Where you order a service the right of cancellation is lost if the service is concluded with your prior express consent before the cooling off period expires. If the right of cancellation is exercised after the service has commenced but before it has concluded you will be required to pay an amount in proportion to the amount of the service which has been performed. 1.4.2 Where you order a digital content not supplied on a tangible medium, the right of cancellation is lost if the performance commences with your prior express consent before the cooling off period expires. Where you order software, the right of cancellation is lost if you unseal or use the software. 1.4.3 The right of cancellation does not apply to bespoke or customised products made specifically to your order. Quote from the Terms of Sale and Consumer Information
    I don't know where you ordered the license, the easiest way is to contact the respective site or partner. If you ordered via the Kaspersky.com Online-Shop, Digital River is your contact (select the correct country at the top of the selection box). Kaspersky Support will also be happy to answer any questions you may have about your license. Good luck, Leon :v_tone2:

    System Tray Icon missing on some devices

    in Kaspersky Endpoint Security for Business

    Posted

    Hi Nikolay, normal users cannot upload any files (except pictures) here in the community. This should remain so for security reasons - in addition I do not know how GSI-Uploads behave in accordance with the GDPR (e.g. sensitive data like log files). Are uploaded files visible for the public? Privacy and technical restrictions aside, I will of course send you the GSI files you asked for- just give me a way how I can provide them to you.:wink: Best regards Leon

    System Tray Icon missing on some devices

    in Kaspersky Endpoint Security for Business

    Posted

    Hey guys, on some devices the system tray icon of KES 11.1.0.15919 is missing. I already tried to solve the problem by editing the KES policy like here described - did not work. Is there any other possible solution to fix this little issue? Our users get a little nervous when they suddenly see no Kaspersky icon in the taskbar anymore... which is somehow understandable.:sweat_smile: Thanks in advance for your help, Leon

    Installation task not reporting back

    in Kaspersky Endpoint Security for Business

    Posted

    Hey Fredrik, Okay, I've checked with us internally. We have a current project with a bigger customer (Endpoint Security for Business Advanced) and a colleague of mine has the same problems you've described with installation of KES 11.1.0.15919 and Network Agent 11.0.0.1131. In his opinion, it could be either
    1. the Admin$ Share on the affected client,
    2. GPOs,
    3. Windows Firewall
    4. or another AV program.
    Maybe this could also be applicable to your infrastructure. Please provide us the installation & error logs. If these approaches do not help, an incident must be opened at Kaspersky Lab Support. Be sure to keep us informed about your problem, it could affect other users as well. Kind regards, Leon

    KFA restlos entfernen

    in Für Privatanwender

    Posted

    Hi cosmetic, das offizielle Removal-Tool von Kaspersky Labs entfernt nur Kaspersky-Software. Du musst generell immer folgendes bedenken: Namenhafte Hersteller veröffentlichen Software nur, wenn diese ausreichend getestet wurde. So kann finanzieller Schaden abgewendet und eine hohe Kundenzufriedenheit gewährleistet werden. Das von Kaspersky entwickelte Tool greift nur auf die Pfade zu, die mit der Software im Zusammenhang stehen, die du installiert hast. Systemeigene Dateien und persönliche Dateien bleiben unberührt. Wenn du weitere Fragen dazu hast, oder du dir noch unsicher bist, wende dich doch an den Kaspersky-Support. Liebe Grüße, Leon

    Installation task not reporting back

    in Kaspersky Endpoint Security for Business

    Posted

    Hey Fredrik, our installation tasks run separately, first Agent, then KES. Nevertheless, everything runs smoothly here. We use Agent 11.0.0.1131 and KES 11.1.0.15919. Is nothing written to the event log at all? Is there a connection between Agent and KSC? If necessary, run klnagchk.exe -sendhb in the directory of the Network Agent on the client as administrator to verify & establish a connection. Then run the installation task again. Post the output of klnagchk if this does not fix the problem. Please anonymize IP address or server name to ensure privacy of your company. Cheers, Leon

    Laufzeitfehler KSC 11

    in Für Unternehmen

    Posted

    Servus, habe mal die Funktionsfehler durchgeschaut und bin dabei auf folgendes gestoßen: Laufzeitfehler: Database error occured: #1950 (547) Generic db error: "547 '{23000} Die INSERT-Anweisung steht in Konflikt mit der FOREIGN KEY-Einschränkung "FK_upd_host_product_filter2__nFilterId". Der Konflikt trat in der KAV-Datenbank, Tabelle "dbo.upd_filter", column 'nId' auf.; Die INSERT-Anweisung steht in Konflikt mit der FOREIGN KEY-Einschränkung "FK_upd_host_product_filter2__nFilterId". Der Konflikt trat in der KAV-Datenbank, Tabelle "dbo.upd_filter", column 'nId' auf.' LastStatement='register_upd_host_product_filter'" Fehlerdetails: 1950/547 (Generic db error: "547 '{23000} Die INSERT-Anweisung steht in Konflikt mit der FOREIGN KEY-Einschränkung "FK_upd_host_product_filter2__nFilterId". Der Konflikt trat in der KAV-Datenbank, Tabelle "dbo.upd_filter", column 'nId' auf.; Die INSERT-Anweisung steht in Konflikt mit der FOREIGN KEY-Einschränkung "FK_upd_host_product_filter2__nFilterId". Der Konflikt trat in der KAV-Datenbank, Tabelle "dbo.upd_filter", column 'nId' auf.' LastSt Details zum Administrationsserver:[spoiler]Windows Server 2019 Datacenter Version 10.0.17763 Build 17763 Version: 11.0.0.1131 MSSQL: 2017 Express[/spoiler] Der Fehler taucht gerade alle 1-3 Minuten in den Ereignissen auf. Muss ich mir hier sorgen machen, bzw. sind diese "Konflikte" bekannt? Liebe Grüße, Leon

    Unable to uninstall KES for MAC OSX

    in Kaspersky Endpoint Security for Business

    Posted

    Hi Glitch, I don't know which KES you are using for Mac (10 or 11), but nothing should differ from the uninstall routine. The normal way is the following:
    1. If possible stop and quit the application via the toolbar or by using macOS services, you can also try to force quit the app by using ⌘ + option + esc and then choose Force Quit...
    2. Open the DMG file of the application distribution kit.
    3. In the window with the contents of the distribution kit, double-click Uninstall Kaspersky Endpoint Security.
    4. The Kaspersky Endpoint Security uninstaller starts.
    5. In the uninstaller window, click Uninstall.
    6. In the prompt for administrator credentials, enter an administrator name and password and confirm that you want to uninstall Kaspersky Endpoint Security.
    7. Uninstallation of Kaspersky Endpoint Security starts.
    8. Read the information about completion of uninstallation and click Quit to quit the uninstaller.
    You can also use third-party software to remove apps on a mac like appcleaner, because software usually store settings, cache and support data in the library. But before you go for harder measures like third-party software, you should definitely open a support ticket at Kaspersky Labs. Other users may also be affected by the problem and Kaspersky Labs should become informed! Good luck:v_tone2: Leon

    KFA restlos entfernen

    in Für Privatanwender

    Posted

    Hi cosmetic, hier nochmal direkt verlinkt das von Longlife beschriebene Tool klremover.exe: https://support.kaspersky.com/de/common/uninstall/1464 Mit diesem Tool kannst du unter anderem alle Versionen von Kaspersky Free Antivirus deinstallieren. Gib doch Bescheid, ob alles geklappt hat! ? Cheers, Leon

    Zertifikatsmeldung im Browser bei internen Servern

    in Für Unternehmen

    Posted

    Die "Untersuchung geschützter Verbindungen" würde ich allein aus dem Grund nicht komplett abschalten, da mittlerweile überwiegend Verkehr via HTTPS abläuft und das Feature eigentlich ziemlich geil ist. Auch zeigt es bei aktivierter Webkontrolle keine Warnung- oder Fehlermeldung an, wenn eine HTTPS-Seite blockiert wird und die "Untersuchung geschützter Verbindungen" deaktiviert ist. Natürlich kann man auch eine Firewall verwenden, die SSL Inspection durchführt, aber das ist wieder ne andere Sache. Wir werden es in unserem Unternehmen so lösen, dass geschützte Verbindungen bei nicht technischen Mitarbeitern durch die Richtlinie untersucht werden. Mit Hilfe von Richtlinienprofilen werden unsere Consultants und Service Techniker bei der Überprüfung geschützter Verbindungen ausgenommen. Unsere Entwickler machen so dann auch keine großen Augen, wenn in der Adressleiste plötzlich statt dem gewünschten Zertifikat ein von der KES ausgestelltes Zertikat angezeigt wird. ? So kann zumindest die technisch weniger bewanderte Gruppe auf dieser Ebene ein bisschen besser kontrolliert/geschützt werden. Cheers, Leon

    Forum

    in Für Privatanwender

    Posted

    Hi zusammen, also ich habe das alte Forum zwar öfters besucht, wurde aber von Design und der ganzen Struktur ziemlich vergrault. Finde den modernen und "sauberen" Ansatz, der hier mit Kaspersky Community angegangen wird, nicht schlecht. Was mich dennoch etwas stört, ist die fehlende Spracheinstellung (außer ich bin zu dumm, sie zu finden). Buttons und Texte gleichzeitig auf englisch und russisch zu sehen ist für mich nicht sehr professionell, insbesondere für einen international auftretenden Konzern wie Kaspersky sollte Englisch Standard werden. Bin gespannt, wie sich die Sache hier entwickeln wird :smile: Cheers, Leon
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