[URL Adviser / URL Advisor not working (green icons missing in searchg results)]

The URL adviser icon is not showing anymore in search results, in any browser or any search engine. This problem started with Kaspersky Total Security 21.3.10.391 (h).

 

When I looked at the URL settings I tried changing from “search only in search results” to “search all URLs”. It worked for a few minutes after that, but then stopped working again.

 

I think it was working ok in 21.3.10.391 (g), so I am wondering whether something’s gone wrong with the recent software update to (h).

 

Anyone else finding that the URL advisor is no longer working on their system? Anyone at Kaspersky know of this issue and what they are doing about it?

 

Using latest vesrion of Windows 10 and all browsers up to date.

[VHO:Trojan.Win32.Fsysna.gen]

Thanks for the responses, both. In answer:- I don't know what "vitakey" is and have not downloaded it. (The folder containing it was created in 2010, according to my windows file explorer). If it is a "false positive" then should it not have been picked up (a) in a previous full scan done about two months ago (when I first installed Kaspersky Total Security) and/ or (b) during real-time scanning? I have emailed technical support with a full description of this issue, together with screenshots (exports of scan reports) and "Get System Info". (By the way, what is "Get System Info" as it seems to contain a huge amount of data and information about me/ my computer and I am wondering if it is all relevant and/ or necessary?). The screenshot in my earlier message was from Kaspersky Total Security. The events logged in Kaspersky in relation to "vitakey" are documented in the scan reports (such as the screenshot I provided previously). There are nine entries in total, the only difference being that "KHLB0" in the path has a "KHLB1" version and a "KHLB2" version as well - and there are three of each: one that says "detected" (for each of KHLB0, KHLB1 and KHLB2), and again for each one that says "quarantined" and a final one that says "deleted". As I don't know what "vitakey" is I don't believe I have any software installed in relation to it. The only path that I have found that leads to anything relating to "vitakey" is the one in the screenshot I provided. However, that path still exists and there is still an existing file in the same folder from which Kaspersky deleted the file SDKInstaller.exe. So, what still exists on my computer is the following: As one can see, it follows the exact path as the "trojan" file that was detected, quarantined and deleted by Kaspersky. The only difference is that the name is different (InstallSDK64.exe as opposed to the deleted file name of SDKInstaller.exe). As the "trojan" file was deleted, and therefore no longer appearing in windows file explorer, it does not seem that there is any way to establish a "date modified" for it, which would have given us a clue as to how long it had been present on my computer. And again, as the file no longer exists it does not seem there is any way to scan the individual file using "virusdesk". It seems to have been automatically deleted as part of the full scan process. Thanks again both for your engagement and effort to help.

[VHO:Trojan.Win32.Fsysna.gen]

I attach a screenshot as requested. Hope this helps.

[VHO:Trojan.Win32.Fsysna.gen]

I did a full scan. This picked up a few things, but notably: VHO:Trojan.Win32.Fsysna.gen As Kaspersky should be doing real-time protection I don't know how this was allowed to get through to my computer. Also, I have no idea what this trojan is as I can't find any information online. Has anybody else had this virus or know anything about it? Prior to the scan that picked it up I did a back up to an external drive. When I scanned this the above trojan was not picked up. The back-up is an identical copy of the computer drive so if the scan is picking this trojan up on the computer I am puzzled why it failed to do so on the external drive copy. Quite a few things seem puzzling. If anyone has any ideas please respond; it would be appreciated!