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Igor Kurzin

Kaspersky Employee
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Posts posted by Igor Kurzin

    Error connecting to My Kaspersky

    in Kaspersky Internet Security

    Posted

    Hi @Markm,

    Quote

    It may well be unconnected to the (error connecting to My Kaspersky, check your internet connection settings)

    It is not connected. No doubts here. 

    Please get in touch with technical support https://support.kaspersky.com/b2c#contacts to check your system configuration for possible 'holes' in security. Such as, for example, 'strange' DNS address, enabled proxy, weak wi-fi password, default password to access wi-fi router, enabled RDP access, etc..

    if someone is still trying to sign in to your hotmail address, enable 2fa authentification (if it is available) to leave no chances to the bad guys.

    • Like 1

    svchost.exe Trojan Alert

    in Virus and Ransomware related questions

    Posted

    Hi @LegitMidget, 

    Please submit a case to technical support as per instruction from Flood and include the following data: 

    1. Enable traces in Kaspersky 
    2. Restart PC
    3. Wait till the svchost.exe detect notification appears
    4. Stop traces
    5. Copy the System Watcher logs:
    - Enable the Show hidden folders function. See this article for instructions: https://support.kaspersky.com/3580
    - Press Win+R on the keyboard, copy and paste the following: 
    C:\ProgramData\Kaspersky Lab\AVP21.7
    - Press Enter. 
    - Copy the SysWHist folder to the Desktop.
    - Add it to an archive. See this article for instructions: https://support.kaspersky.com/6239

    6. Upload the traces and SysWHist folder to some cloud and add the share link to the incident request

    Please let me know the number of the incident to support as soon as it is submitted.
     

    • Like 2
    • Thanks 1

    Window Activator Trojan

    in Kaspersky Internet Security

    Posted

    Got it. While we are checking the installer package, please go to folder C:\WINDOWS\system32\Tasks\, create here a folder with any name (e.g. 'test') and move all the files and folders in C:\WINDOWS\system32\Tasks\ to this newly created folder ('test'). Restart PC, will the detect  still occur? 

    Press [Win] + [R] and enter “msconfig”. The window that opens contains a tab called “Startup”. It contains a list of all programs that are launched automatically. Is there anything looking suspicious? You can post a screenshot if not sure. 

     

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