[Kaspersky Security Cloud Free updated to Kaspersky Free]

14 hours ago, BALTAGY said:

I did find out it's related to reign, when i choose Egypt it activate 31 days, but choosing Russia it activate 365 days

Not sure if it's a bug or something changed, sadly can]t contact support since it's free version

Hi @BALTAGY, can you PM me your Kaspersky account email address? We need it to check the issue you are describing. 

[Report phishing false positive]

Hi @Webstarts_support, 

Malware analysis team identified this as a false positive, and it will be fixed. Sorry for all the trouble. 

[tr/dropper.gen5]

Hi @AnneB, 

Restoro has been detecting Kaspersky for a long time and they are not fixing it which means to me they are not playing a fair game.

There is not much we (technical support) can do about it, other than recommend not to use Restoro. 

[Report phishing false positive]

11 hours ago, Webstarts_support said:

@Berny I don't see any evidence of phishing on this website. The owner is a legitimate therapist (see https://www.psychologytoday.com/us/therapists/deborah-bird-tucson-az/131615). What is the evidence that this is a dangerous phishing site?

Hi, checking with malware analysts, hold on. 

[Kaspersky safe kids features giving me issues]

Hi Kamrul, sure I am here for the next 4-5 hours. 

[Kaspersky safe kids features giving me issues]

In the link above your option to start in Safe Mode is under "From a black or blank screen"

[Kaspersky safe kids features giving me issues]

@kamrul.islam.remon, we need to start your PC in Safe Mode, can you do that? 
https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234

The rest of the steps I am sending you in a PM.

[Kaspersky safe kids features giving me issues]

Hi Kamrul, 

What is the operating system you got? Windows 10? 

 

[Lots of images on websites are blocked]

27 minutes ago, Flood and Flood's wife said:

Hello @Igor Kurzin, 

Thanks for picking up the topic.

1. Was Safe search enabled? 

You are most welcome, thanks for bringing me in. 

Yes, Safe Search was enabled. 

[Lots of images on websites are blocked]

Hi @GGGorast, hi @Flood and Flood's wife, 

No reproduction on my side. Do you mind submitting a ticket to technical support and attaching traces with reproduction? Restart Safe Kids after enabling traces.

[Не проходят WEB-API запросы с параметрами]

@Гумар добрый день, 

разработчики запрашивают реально отправляемые проблемные запросы в текстовом виде. Т.е. то, что  отправляется на http-сервер.

Так же, если возможно, соберите логи WireShark для всех адаптеров по инструкции https://support.kaspersky.ru/common/diagnostics/13130

[После обновления Kaspersky блокирует Discord.]

Проблему исправили. Обновите, пожалуйста, базы и проверьте воспроизведение. 

[Kaspersky Total Security блокирует Lesta game center]

Добрый день, @fedysty ,

Для решения проблемы, пожалуйста, выполните следующие действия:

1. Перейдите в настройки программы, выберите раздел Общие и уберите галочку с пункта Самозащита.
2. Выгрузите продукт. 
3. Откройте путь C:\ProgramData\Kaspersky Lab\AVP21.3\Report и удалите все содержимое данной папки.
4. Запустите продукт. 
5. Включите Самозащиту. 

[Kaspersky picking up a file that doesn't exist.]

 Hi @BigHotStud, 

If you click More Tools -> Reports -> Scan -> find the 'not processed' event for a file in C:\MinGW folder -> click on it -> make a screenshot of what shows in a section below with details on the event and post here. 

The folder is not hidden? If you press Win+R and then type C:\MinGW and press Enter, will it open up anything?

[WPA3 seen as insecure by KIS?]

Hi @Einrich, can you kindly submit a ticket to technical support via https://support.kaspersky.com/b2c/ and let me know the incident number?

[Cannot access BBC.co.uk using Kaspersky VPN from France via both London and Manchester Servers]

Hi @drunkgiraffe, we are checking this issue in frames of 467363932. As soon as the issue is fixed, we will update this topic. 

[Kaspersky blocking e-mail]

Has been identified as a false positive and fixed. 

[AOL Gold Wiped Out During Labor Negotiations]

The false positive has been fixed! Sorry for the inconveniences caused.

[AOL Disinfect]

Hi all, the false positive has been fixed! Sorry for the inconveniences caused.

[AOL Disinfect]

Hi Flood, thank you for the beautiful instruction!
Tried to reproduce the issue with AOL Gold on a test stand - no repro. Probably the issue has already been fixed. If not, we will need traces and System Watcher logs. 

[AOL Gold Wiped Out During Labor Negotiations]

Hi @Don Klepper-Smith, sorry to hear about this issue. We will investigate and fix this asap.

[Файлы в папке \ProgramData\Kaspersky Lab\AVP21.3\Temp\tempio\ съедают 80 ГБ места]

@matrix.co, на пятницу вечер по расписанию полная проверка? Файл сам уменьшается после окончания полной проверки? Рассмотрите вариант перенести полную проверку на другое время (суббота-воскресенье). 

[Discord does not open when Kaspersky is ON]

Hi @Thilak, 

Try this: 

1. Disable Self-Defense via Settings -> General
2. Exit Kaspersky product
3. Go to folder C:\ProgramData\Kaspersky Lab\AVP21.3\Report\ and delete all the contents (files and folders)
4. Run Kaspersky product
5. Enable Self-Defense
6. Check the issue.

[Не проходят WEB-API запросы с параметрами]

Спасибо, передали!

[VPN Connection]

hi @Stephen West, if the issue persists after reinstallation as per the instruction from Danila above, please contact support team and let me know the incident number.