Igor Kurzin
-
Posts
1351 -
Joined
-
Last visited
Posts posted by Igor Kurzin
-
-
Проблему исправили. Обновите, пожалуйста, базы и проверьте воспроизведение.
-
Добрый день, @fedysty ,
Для решения проблемы, пожалуйста, выполните следующие действия:
1. Перейдите в настройки программы, выберите раздел Общие и уберите галочку с пункта Самозащита.
2. Выгрузите продукт.
3. Откройте путь C:\ProgramData\Kaspersky Lab\AVP21.3\Report и удалите все содержимое данной папки.
4. Запустите продукт.
5. Включите Самозащиту.-
1
-
1
-
-
Hi @BigHotStud,
If you click More Tools -> Reports -> Scan -> find the 'not processed' event for a file in C:\MinGW folder -> click on it -> make a screenshot of what shows in a section below with details on the event and post here.
The folder is not hidden? If you press Win+R and then type C:\MinGW and press Enter, will it open up anything?
-
Hi @Einrich, can you kindly submit a ticket to technical support via https://support.kaspersky.com/b2c/ and let me know the incident number?
-
1
-
-
Hi @drunkgiraffe, we are checking this issue in frames of 467363932. As soon as the issue is fixed, we will update this topic.
-
1
-
-
Has been identified as a false positive and fixed.
-
1
-
-
The false positive has been fixed! Sorry for the inconveniences caused.
-
1
-
-
Hi all, the false positive has been fixed! Sorry for the inconveniences caused.
-
1
-
-
Hi Flood, thank you for the beautiful instruction!
Tried to reproduce the issue with AOL Gold on a test stand - no repro. Probably the issue has already been fixed. If not, we will need traces and System Watcher logs.-
1
-
-
Hi @Don Klepper-Smith, sorry to hear about this issue. We will investigate and fix this asap.
-
@matrix.co, на пятницу вечер по расписанию полная проверка? Файл сам уменьшается после окончания полной проверки? Рассмотрите вариант перенести полную проверку на другое время (суббота-воскресенье).
-
1
-
-
Hi @Thilak,
Try this:
1. Disable Self-Defense via Settings -> General
2. Exit Kaspersky product
3. Go to folder C:\ProgramData\Kaspersky Lab\AVP21.3\Report\ and delete all the contents (files and folders)
4. Run Kaspersky product
5. Enable Self-Defense
6. Check the issue.-
5
-
8
-
-
Спасибо, передали!
-
hi @Stephen West, if the issue persists after reinstallation as per the instruction from Danila above, please contact support team and let me know the incident number.
-
1
-
-
Hi @Codename K, on a Windows 10 machine I just installed VirtualBox 6.1.38, then ran update to 7.0 via Kaspersky Software Updater and opened Virtual Box 7.0. No issues. Updated smoothly and is running even better then before. No unexpected system restarts after update.
It seems you have specific local environment issue.
-
1
-
-
Hi @scafroglia93, installed and ran this application, no reproduction of the detect. Please contact technical support via support.kaspersky.com/b2c/ and let me know the incident number.
-
Hi @Markm,
QuoteIt may well be unconnected to the (error connecting to My Kaspersky, check your internet connection settings)
It is not connected. No doubts here.
Please get in touch with technical support https://support.kaspersky.com/b2c#contacts to check your system configuration for possible 'holes' in security. Such as, for example, 'strange' DNS address, enabled proxy, weak wi-fi password, default password to access wi-fi router, enabled RDP access, etc..
if someone is still trying to sign in to your hotmail address, enable 2fa authentification (if it is available) to leave no chances to the bad guys.
-
1
-
-
Tuesday, 11th October 2022 - Adguard support advised:
We have removed https://me-en.kaspersky.com/ from the blacklist.
-
3
-
-
Hi @LegitMidget,
Please submit a case to technical support as per instruction from Flood and include the following data:
1. Enable traces in Kaspersky
2. Restart PC
3. Wait till the svchost.exe detect notification appears
4. Stop traces
5. Copy the System Watcher logs:
- Enable the Show hidden folders function. See this article for instructions: https://support.kaspersky.com/3580
- Press Win+R on the keyboard, copy and paste the following:
C:\ProgramData\Kaspersky Lab\AVP21.7
- Press Enter.
- Copy the SysWHist folder to the Desktop.
- Add it to an archive. See this article for instructions: https://support.kaspersky.com/62396. Upload the traces and SysWHist folder to some cloud and add the share link to the incident request
Please let me know the number of the incident to support as soon as it is submitted.
-
2
-
1
-
-
Downloaded, thanks.
-
thank you for the link, for some reason, I can not download, gives me error (even with VPN). Can you try some other cloud?
-
We will need trace logs, here is the instruction: https://support.kaspersky.com/15535#block1
please enable traces, restart PC, run Quick Scan to detect MEM:Trojan.Win32.SEPEH.gen, stop traces, put trace files into an archive and upload to some cloud. Share the download link with me.
-
Got it. While we are checking the installer package, please go to folder C:\WINDOWS\system32\Tasks\, create here a folder with any name (e.g. 'test') and move all the files and folders in C:\WINDOWS\system32\Tasks\ to this newly created folder ('test'). Restart PC, will the detect still occur?
Press [Win] + [R] and enter “msconfig”. The window that opens contains a tab called “Startup”. It contains a list of all programs that are launched automatically. Is there anything looking suspicious? You can post a screenshot if not sure.
-
Thank you for the link, the detect you are getting now is MEM:Trojan.Win32.SEPEH.gen ?
Не проходят WEB-API запросы с параметрами
in Kaspersky Secure Connection
Posted
@Гумар добрый день,
разработчики запрашивают реально отправляемые проблемные запросы в текстовом виде. Т.е. то, что отправляется на http-сервер.
Так же, если возможно, соберите логи WireShark для всех адаптеров по инструкции https://support.kaspersky.ru/common/diagnostics/13130