Igor Kurzin

@Nickat, sorry to hear about this issue. Please contact technical support via my.kaspersky.com if the workaround to disable the option Use hardware virtualization if available (Settings - Additional - Additional protection and management tools) does not help.

ursus2, please do not post malware on the forum. You can contact technical support via my.kaspersky.com with description of the issue.

@dyadyaAndreika Попробуйте временно переименовать профиль Chrome: - Закрыть Chrome - В браузере Chrome зайти в chrome://settings/, в разделе Пользователи, если включена синхронизация, нажать кнопку Oтключить. - Затем нажать на клавиатуре Win+R, вставить в поле c:\Users\%username%\AppData\Local\Google\Chrome нажать OK. - В открывшемся окне переименовать папку User Data в User Data 1 - Открыть Chrome, будет ли блокироваться реклама youtube? - После проверки можно закрыть Chrome и переименовать папку обратно (созданную автоматически папку User Data можно удалить)

Спасибо за информацию. Реклама в Firefox так же не блокируется, верно?

Сохраняется ли проблема на данный момент после обновления баз?

Hi Ursus2, you can put it into a password protected archive and send to technical support with description of the issue. Thank you.

Hi ptoye, also please include traces in your request to support. Collect them via this scenario: - start product - enable tracing - restart PC - open Kaspersky product window, go to More Tools -> Manage applications -> Software Updater -> click "Start search". - wait will the search completes. - start update of Foxit (if possible) - stop tracing Here is the instruction how to collect traces: https://support.kaspersky.com/14551

Hi, please submit traces with description of the issue to technical support via Consumer Support Contacts How to enable traces: https://support.kaspersky.com/14551 enable traces restart PC run a scan to detect the trojan try to Resolve the detected threat (restart PC if needed) stop tracesSend the tracelogs to support in an archive (to reduce the size of the files) Also please see: Link

Чтобы скрыть сообщение от продукта добавьте сайт www.necacom.net в исключения в Настройки - Дополнительно - Сеть - Настроить исключения - Добавить.

пожалуйста ☺

Большого смысла сохранять еще один cmd.exe нет, cmd.exe на месте, т.е. командная строка будет работать. Файл cmd2.exe можно удалить.

Попробуйте инструкцию, например, https://remontka.pro/trustedinstaller/

Hi Andy V, Sorry to hear about this issue. Please try to disable the option “Use hardware virtualization if available” in Settings → Additional → Additional protection and management tools (if you are using version 2020) or in Settings → Protection → Safe Money (if you are using version 2018/2019). Will it help?

Merhaba, daha fazla araştırma ve çözüm için lütfen my.kaspersky.com adresindeki teknik desteğe bir bilet gönderin. teşekkür ederim

Please also attach the file to your request to Technical Support in a password protected archive: C:\Program Files (x86)\Steam\steamapps\common\Warsim The Realm of Aslona\Warsim.exeThank you.

Hi, most likely this is a false detection, that will be fixed with an update next week. Sorry about the incoveniences.

Hello, this is a false detection, resolution is on the way, and will be published next week. Sorry about the incoveniences caused.

Hi, have you submitted a ticket to technical support? can you share the inc number with me? It looks like a false positive, that will be fixed next week. But we need to check the traces and traffic logs to say for sure. Thank you and sorry about the inconveniences caused.

Hi, yes, the patch "f" was released. If you still experience issues, please submit a ticket to technical support and send me the INC number via private message. Thank you.

hi, please submit a ticket to technical support team via https://my.kaspersky.com and include details about your purchase.

Hi Michelle, Sure, here you go: https://support.kaspersky.com/13971#block3

Hi, please add the full URL: autodiscover.das-eng.com to exclusions via Settings->Additional->Network->Manage exclusions. If this does not help, proceed with a request to technical support.

Hi, checking with VirusLab. Will post back.

Hi, sorry to hear about this trouble, please tell me the number of the incident to technical support. The workaround is to restart Kaspersky product (exit via system tray icon and then start again) and update bases.

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