Igor Kurzin
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Posts posted by Igor Kurzin
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I’ve opened support ticket and only thing ever accomplished was continued we need this, we need that, uninstall, reinstall, basically nothing.
hi, sorry to hear about your experience. Can you please tell me the INC number to technical support.
Regards,
Igor
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Hi @FLOOD,
- Open google.com in Chrome
- Paste “217.8.117.0”
- Click Enter
- In the search results find ipinfo.io > 217.8.117.0 and click to open
- The page https://ipinfo.io/AS47510/217.8.117.0/24 opens
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Hi @FLOOD,
No repro on my end, unfortunately. What helps to resolve the issue? Please collect traces and submit an incident to technical support. Send me a PM with the inc number.
Thanks a lot for your help
Rgrds,
Igor
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Hi @tbop,
There is no need for a video at this point.
The workaround above from FLOOD should help resolve this issue. Please try it and let us know if it helps.
The permanent solution will be released in one of the coming patches.
Regards,
Igor
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добрый день, попробуйте, пожалуйста, сделать следующее:
1. В Yandex Browser / Google Chrome в адресной строке вставьте:
chrome://flags/#enable-quicНажмите Enter
2. Напротив Experimental QUIC protocol выставьте в выпадающем меню опцию Disabled.
3. Очистите кеш браузера:Yandex: https://browser.yandex.ru/help/personal-data-protection/cache-memory.html
Chrome: https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=ru
4. Проверьте воспроизведение.
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Hey Flood,
Hope you are doing great today!
We remain “unsure” as to why it’s necessary to be so loud about it… 🤔
Can you clarify, who is “We”? If I correctly understand you are sharing your personal opinion regarding the green bear?
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Hi Flood,
We look forward to Kaspersky experts explaining why it’s necessary to have such graphics “announce” another mountain conquered?
Because it is a Kaspersky mascot.
Instagram: https://www.instagram.com/klgreenbear/
In Eugene’s blog (the text is in Russian, but there are lots of pics):
https://e-kaspersky.livejournal.com/388816.html -
Воспроизводится ли еще проблема?
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Hi Flood,
Without reproduction on traces, it will be hard to understand what exactly happened. You may attempt to follow the same path and try to catch the reproduction on traces by enabling the traces in the evening and expecting this green bear in the morning.
By the way, regarding the green bear, I believe its a matter of taste. ;)
Rgrds,
Igor
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Hi Flood,
That looks like KSEC reconnected to my.kaspersky.com and that’s why the message pops to inform that the subscription is now active.
Can you kindly collect traces with reproduction of this issue and send those over to support?
- enable traces before turning off (putting to sleep) the computer
- stop traces after the messages pops up the next day
Rgds,
Igor
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Should I turn “private browsing” back on?
Yes, please, let’s check if the issue is fixed now.
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Hi @Ripper346
Please also include traces in your request to technical support:
https://support.kaspersky.com/14009
- enable traces
- restart PC
- reproduce the issue (status of the network is public)
- make a screenshot
- stop traces
- send all the data to support via cloud drive (dropbox, onedrive, etc.)
Regards,
Igor
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hi @FLOOD, ah, that’s a pity this one persists. We will need traces to further research and resolution of this issue.
@Canekalu, can you submit a ticket to technical support via my.kaspersky.com, send me the incident number via private message and we will provide the instructions how to upload the tracelogs?
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hi @Canekalu, we have fixed the similar issue. Please update bases, restart your browser and check the issue, does it persist?
Regards,
Igor
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Hi Igor. I disabled Anti-Banner and that seems to have fixed it. That’s a bit of a pain because I generally don’t like banners, but at least I know what to do if I get this problem again.
Thanks so much for your help.
C
hi Canekalu,
Thank you for this update. We are working on a similar issue, but the one you are experiencing can be a different one. Regretfully, I got no reproduction, we would need trace logs for further investigation and permanent resolution. If possible, please record the traces and send them over to technical support via my.kaspersky.com. Here is the instruction:
https://support.kaspersky.com/14009#block1
Please send me privately the number of the incident to support.
Regards,
Igor
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Hi, there, this (1x1) issue is driving me nuts. I am trying to do some research of an Australian Government site and the links are returning blank pages whether I use Chrome, Edge or Opera. I have shut down any background apps I don’t need. I adjusted the extension settings but no dice. The website I am looking at is https://www.tga.gov.au/advertising-hub and all its links. I only managed to get to the advertising hub by search on it in a browser, rather than accessing via the link from the TGA’s home page, else I get a (1x1).
Any more suggestions?
Thanks
Hi @Canekalu, can you kindly check if it helps to disable Anti-Banner or Private Browsing (via Settings → Protection)?
Since I got no reproduction on my end, please submit a ticket to technical support via my.kaspersky.com and include traces with reproduction: https://support.kaspersky.com/14009#block1Please send me privately the number of the incident to support.
Thank you,
Igor -
Hi @FLOOD, thanks to your repro steps, I was able to reproduce. The guilty component is Private Browsing (at least in my tests).
Hi @ROSIEBO, I got your INC number, thank you! We are on it. Please disable Private Browsing component, will it help? If yes, please keep it disabled as a temporary workaround. I will update this thread when this is fixed.
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Everytime I try to checkout on a site, I can’t unless I totally disable the Kaspersky. I don’t know why this is happening all of a sudden. any suggestions.
hi, sorry to hear about this issue. Please submit a ticket to technical support via my.kaspersky.com and send me the INC number via private message. Thank you.
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Ciao, puoi inviare un ticket al supporto tecnico tramite my.kaspersky.com. Includi nella tua richiesta un report GSI speciale. Ecco le istruzioni su come farlo:
https://support.kaspersky.com/us/common/diagnostics/3632
Fammi sapere il numero dell'incidente da supportare. -
Hola,
Si el problema persiste, envíe un ticket al equipo de soporte técnico para la investigación adicional a través de my.kaspersky.com
Saludos,
Igor
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К сожалению, в текущей версии продукта можно выставить только одно из условий, но заведено пожелание на реализацию данного сценария в будущей версии продукта.
Mysterious Chinese file appears in desktop, but only according to Quick Access [Closed]
in Kaspersky Internet Security
Posted
@BJayakody did you run any particular application prior to those links show up in the Quick Access?
Check this out:
https://answers.microsoft.com/en-us/windows/forum/windows_10-files/chinese-file-names-just-appearing-on-my-system/a0f00208-199a-45fd-a667-55e31ef5aea8
“When I fired up the VLC media player version 2.0.8 Twoflower.... guess what happened next! A new Chinese file name showed up on the folder! ”