Igor Kurzin

Hi @Jazzy, Regarding the black screen after first login. It looks like a known issue, fix is expected. Try this workaround: 1. Press ALT+CTL+DEL combination. 2. Open Task Manager - File - Run new task. 3. Type Explorer.exe and click OK. Regards, Igor

Hi @88_TOP, Kaspersky Protection addon supports work of some functions of Kaspersky products in browsers. Without Kaspersky Protection these functions continue to work, but the productivity of the program is reduced. . E.g. Kaspersky Protection is needed to: protect entering data on the site pages, the addon provides connection between the Kaspersky program and the browser to transmit data from physical and virtual keyboards. tracks the redirect chains to detect phishing sites. Kaspersky Protection addon gives additional possibilities to detect phishing sites support Anti-Banner work allows Anti-Banner to block pop-up ads Regards, Igor

Hi Wassim, Please send a ticket to technical support via my.kaspersky.com and include traces with reproduction: - enable traces (see the instruction here: https://support.kaspersky.com/fr/15046) - restart Kaspersky Total Security (Exit and start it again) - open Kaspersky product window, go to More Tools -> Manage applications -> Software Updater -> click "Start search". - wait will the search completes. - start update of Adobe Reader (if possible) - stop traces Regards, Igor

Hi Jazzy, Sorry to hear about this issue. Please contact technical support via my.kaspersky.com to further investigate this occurrence. Regards, Igor

@3m1l10 Hi, thank you for trying, but that’s not exactly what we are looking to get. Please do this: Open Kaspersky product → More tools → Reports On the right click on Detailed Reports In the drop down menu select Scan Scroll down and select the Full Scan, so that on the right it shows: Objetos na nuvem ignorados 2 Below this click Detalhes and make a screenshot.

Hi, can you click the “Detalhes” on the right side and then make a screenshot of the window that opens up?

Hi all, we expect global launch of 2021 in July.

Hi, roll out of patch “k” is expected by 23.07. Regards, Igor

@andrew75 Спасибо, сообщите, пожалуйста, чем закончится разбирательство в инциденте.

Hey @Asimwolverine, if you now close Edge completely and then open it again without touching Kaspersky, the issue can return. It is better to use the cache clearing via shift+F5 or clean the cache completely in Edge. Rgrds, Igor

Hi, in addition to Schulte, also it is safe to delete all files with .dmp extention in folder C:\ProgramData\Kaspersky Lab. Rgrds, Igor

hi all, please press shift+F5 while at gmail.com - will it help?

If someone still have the issue, please try pressing shift+F5 at gmail.com, will it help?

Thank you, Oztrich, as soon as there is more information on this issue, we will post an update.

hi Oztrich, Thank you for the response. If you now install back the Kaspersky Protection extention, will the issue occur again? The link to add the extention: https://chrome.google.com/webstore/detail/kaspersky-protection/elhpdacimkjpccooodognopfhbdgnpbk/related

Hi all, we are looking into this issue. The workaround is to use Edge InPrivate browser.

Hi, you can configure the product to update only via https, by adding below urls as update source and disabling Kaspersky Lab update servers in Settings → Additional → Update → Select update sources: https://s00.upd.kaspersky.com https://s01.upd.kaspersky.com https://s02.upd.kaspersky.com https://s03.upd.kaspersky.com https://s04.upd.kaspersky.com https://s05.upd.kaspersky.com https://s06.upd.kaspersky.com https://s07.upd.kaspersky.com https://s08.upd.kaspersky.com https://s09.upd.kaspersky.com https://s10.upd.kaspersky.com https://s11.upd.kaspersky.com https://s12.upd.kaspersky.com https://s13.upd.kaspersky.com https://s14.upd.kaspersky.com https://s15.upd.kaspersky.com https://s16.upd.kaspersky.com https://s17.upd.kaspersky.com https://s18.upd.kaspersky.com https://s19.upd.kaspersky.com

hi, submitting an issue to Kaspersky support is a good idea. What Kaspersky version are you using? On the screenshot it looks like the version is 2019, is this so? If yes, please remove current version with KavRemover tool: https://support.kaspersky.com/common/uninstall/1464 And install 2020: https://www.kaspersky.com/downloads/thank-you/internet-security#download Will the issue persist? Rgrds, Igor

Hi @FLOOD , No repro on my second PC. May be it is geo location related. Regards, Igor

Thanks for letting us know that the issue has been resolved. Have a great day.

@celsurf hi, the issue with RootKit scan schedule can occur in some situations when the 2019 version is upgraded to 2020. After you have run the RootKit scan manually via command line (and it completed 100%), the schedule should get restored. Please monitor the situation for a day and see if RootKit scan runs automatically now.

Hi Maria, sorry to hear about your issue, can you share with me the incident number to technical support? Rgrds, Igor

Hi @LinuxPusher, I checked the logs, it looks like a false positive on the side of Snort. As it detectes as Portsweep a lot of other IP addresses, like Facebook. etc. Regarding the issue with PC crashing at 1% of scan, please submit a ticket to technical support at my.kaspersky.com, we will request additional information and investigate this issue further. Meanwhile you can scan the system via Kaspersky Rescure Disk. Read before using: https://support.kaspersky.com/14231 Download here: https://www.kaspersky.com/downloads/thank-you/free-rescue-disk

Hi, Can you provide more details, a log extract from pfsense firewall, for example?

Hey Sophie, You can also save that email as a file and send to VirusLab for analysis: Select the email with your mouse (do not open it) Go to menu File → Save as Upload the saved file at https://virusdesk.kaspersky.com/ If the file is detected as safe you can send the file for further analysis using the Submit for analysis button on the scan result page