Igor Kurzin

@Dingo Thank you for the submitted incident, we are on it. Meanwhile, can you kindly collect traces and send them over to the incident as well? Here is how to collect: https://support.kaspersky.com/15535 - enable traces - restart PC - reproduce the issue with AI Suite - stop traces - upload the logs to some cloud and send the link to the incident for us to further analyze

Hi @Dingo, Please log a case with support as per recommendation from Flood and let me know the incident number. We would like to collect some additional data for analysis.

This email was sent following our internal error, and we would like to apologize for any inconvenience caused. This technical error has been examined by our team, and we can confirm that no user data has been affected. Please note that no action is required from your side.

Kaspersky is aware that some users of the company’s products may have recently received emails from the company’s email address with irrelevant content. This email was sent following a misconfiguration in the company's internal IT environment. Kaspersky is reaching out to the company's users to inform them of the issue and apologize for the inconvenience caused.

Добрый день, Заведено соответствующее требование (5724970). Точных сроков по реализации пока, к сожалению, нет. Спасибо за пожелание!

Hi @VKumar, if the detect is still actual, please use https://opentip.kaspersky.com to send the detected sample to malware analysts for review: how to submit to reanalyze.

Hi @Dreamz, since pausing protection helps, can you try to find out which protection component causes this issue?

Hi @PSS, added. As soon as there is news, I will update this topic.

Добрый день, Посмотрели указанные запросы. Техническая поддержка Лаборатории Касперского прилагает все усилия для предоставления качественной поддержки в разумные сроки, в зависимости от вопроса обращения. Обязательства по фиксированному времени ответа могут предоставляться только в рамках оказания платных услуг https://support.kaspersky.ru/support/rules/ru_ru#section_5

Hi @NikJa, please follow the steps from Flood to create a ticket to Kaspersky support and let me know the incident number after the ticket creation. Thank you.

Hi @1brute, glad to hear that, can you tell us which steps finally fixed it for you? Hi @mateusz1807, the easiest way to find out is to pause protection, check the issue, if pausing does not help - exit Kaspersky, check the issue, if exiting does not help - uninstall Kaspersky, restart PC. If the issue persists, it is not Kaspersky that causes it.

Hi @mateusz1807 Try to reinstall armory crate, will it help fix the issue? Hi @1brute, This could be a not Kaspersky related or another issue. If you pause protection/exit Kaspersky/uninstall Kaspersky - does it help?

Hi @Eraden, the issue has been fixed, to apply the fix please update databases and restart PC.

@Rampage, проблему решили, обновите, пожалуйста, базы и перезагрузите компьютер.

Olá, o problema foi corrigido, para aplicar a correção, atualize os bancos de dados e reinicie o sistema.

Добрый день, исправление вышло, для решения проблемы необходимо обновить базы и перезагрузить компьютер.

Dear all, the fix has been published, please update databases and restart PC to apply the fix.

Hi @rufford155, I downloaded and installed MiniTool MovieMaker and got no reproduction of the issue you are describing. Have you disabled "Perform recommended options automatically" in Settings -> General?

Добрый день, укажите, пожалуйста, номер запроса в техническую поддержку.

Hi all, we will update this topic when the fix is on the public servers.

Когда исправление будет на серверах - уведомим дополнительно.

Hi @SystemInfo, We have a suggestion to return the icon animation: 4459375. Thank you for your feedback, added to 4459375 as well.

Hey Flood, thank you for the screenshot, we are on it.

If this is the error you have come accross "Web address: www.sd.maisemprego.mte.gov.br Reason: Invalid certificate name." - we are checking, I will keep you informed of the status.

Hi @Plena, can you post a screenshot of the error you are getting? Add sd.maisemprego.mte.gov.br to exclusions via Settings -> Network settings -> Trusted addresses -> Add, restart browser and check, will it help?