[renamed computer counted as new device on my subscription]

Hello Flood and Flood's wife

I took a gamble and simply deleted the duplicated listing.  So far, no problems. 

My search for support led me to this forum.  Thanks for pointing I qualify for a "gold butler Premium Support Service".  Chuckle, as a prol, I'm not accustomed to such service and went with the tried and true (i.e. self-help forum).   If problems arise because I took the gamble then I will post again.  In other words, assume all is well until I report otherwise.  

Thanks for responding,

 

Ian

[renamed computer counted as new device on my subscription]

My laptop is running Windows 10.  I have a 5 device Kaspersky Premium subscription.   I have installed Kaspersky on 3 devices, one of these is my laptop.

Yesterday, I changed the name of my laptop (i.e. Settings > System > About > Rename).   I just checked my Kaspersky online account and see the name change has been counted as a new device.  Instead of reporting only 3 devices on my subscription, my Kaspersky online account reports I have installed it on 4 devices.  My laptop is reported twice.  

In my Kaspersky online account, I believe I can disable a device by 'disconnecting'  it.   I want to disconnect the device identified using the old computer name.   Before I do this, I want to make certain this will NOT inadvertently disconnect or effect my laptop as identified using the new computer name.  Can anyone confirm that I can remove (i.e. disconnect) the old computers name from my subscription without it effecting my laptop as identified with the new computer name?   I want my online Kaspersky account to correctly recognize that I have only activated it on 3 of 5 devices (and NOT 4 of 5 devices).

 

Thanks,

Ian

 

 

[cannot activate VPN on 2nd device with Premium subscription]

Hello Flood & Flood's Wife,

You provided me with the answer.  I had to log into MyKaspersky account from the VPN application.   After doing this, I now have unlimited VPN access.

Thanks,

Ian

 

[cannot activate VPN on 2nd device with Premium subscription]

I just installed Kaspersky Premium on two computers (my notebook and desktop) , both running Win10.   I was able to enable VPN unlimited on my first device (i.e. my notebook).  But I cannot enable VPN on my second device (i.e. my desktop).  I keep getting prompted for an "activation code"  or to pay for an upgrade.   What do I have to do to get the VPN working on my second device/computer?

 

Thanks,

 

Ian