hydrasun

Two week update since installing new version. The problem hasn’t returned since installing v21.

One week update since installing new version. All is well. The delay is still between 16 and 18 seconds.

Tech support & their experts have responded by sending me another version of KIS. After restarting Windows for 1.5 hours, I found 16 < delay < 18 seconds. The cause of the delay is unknown to me. Problem solved.

Two week update I’ve sent videos, logs, pictures, and traces. They say their experts are examining everything to diagnose the problem. I’m impressed by how fast Tech support responds. It’s a wait and see now.

One week update After the reinstall, I only did shutdowns for a few days. The delay held steady at 16s. Afterwards I did a lot of restarts. I noticed the delay increasing a little bit each time. The delay is currently 40s. Question: what’s KIS doing differently on restarts that’s causing the delay to increase? Sometimes the Wacom driver will popup 3 error dialog boxes, during the delay, complaining it can’t access (or run or something) some file. These errors also appeared before the KIS reinstall, when the delay was 3+ min. There were no errors when the delay was 16s. One more issue Shutdowns and restarts are consistently 45s. I feel that’s a long time. Not sure if KIS is the cause.

One GSI & Windows Log served.

The uninstall & reinstall is complete. The delay is super short. The problem isn’t necessarily solved though. A few weeks of boots are required to determine whether the delay is increasing in duration. I’ve set my calendar to remind me to update this thread in two weeks. Thanks @FLOOD

Hello @Flood. Thanks for the fast reply and suggestion. KIS doesn’t have Unused Data Cleaner in the Tools screen. It has PC Cleaner. Is that the same thing? There is no Privacy Wizard either. It has Privacy Cleaner. Is that the same thing? See attached screen captures.

Video: KIS_on_2of2.MPG The captures are posted in different messages because the forum as some limit on attachment sizes per posting.

Video: KIS_on_1of2.MPG

KIS_off.MPG video

Allow me a moment to clarify my loose terminology. By “readable English” I meant “human readable”; my GUI is set to English. When I exported the KIS settings, I expected the .CFG to be a text file containing human readable key-value pairs. Examples of such files are INI, JSON, and XML. The .CFG is actually a text file containing lots of numbers, which is meaningless. I thought posting the settings would be helpful. By “responsive desktop” I meant all startup apps are loaded, and any apps I launch from the Start menu runs immediately. Videos captures The videos were captured with a 15 year old camera. I apologize for the terrible resolution and quality, it was the best the camera could do. The videos may not play on some modern viewers due to the age of the codec. Windows Media Player will play the videos. Drag and drop from File Explorer into WMP, and double-click the video. Video: KIS_off.MPG This capture starts from boot. KIS is disabled. The delay from login to a responsive desktop to a running Powerpoint is short. Video: KIS_on_1of2.MPG This capture starts from login. Windows stays on the Welcome screen for a long time. The video is 2 minutes because that’s the maximum capacity of my ancient camera. Video: KIS_on_2of2.MPG This capture continues from the Welcome screen. After the Welcome screen, the startup apps load slowly. They are all loaded when Bitmeter 2 appears (the small window in the bottom-right corner.) Afterwards I tried to launch Powerpoint from the Start menu. Some time passes before Powerpoint appears. The desktop isn’t responsive until after Powerpoint is running; that’s well over 3 minutes.

Kaspersky Internet Security 20.0.14.1085(k) is causing a long delay between login and a responsive desktop. The delay is currently 3+ minutes. Currently using Windows 10 Pro v2004. The delay problem was also present in the previous version of Windows (v1909?). Some background Win10 v2004 was clean installed. The initial time delay from login to a responsive desktop was just a few seconds. With each cold boot, the delay increases by a few seconds. The delay is currently 3m 23s. Other The time from cold boot to login is consistently a few seconds. Windows| Power Options| System settings| Fast startup is disabled. How I know Kaspersky is causing the problem The delay is reduced to 8s when these three are disabled: Kaspersky| Settings| General| Autorun| Launch Kaspersky Internet Security at computer startup Msconfig| Services| Service| Kaspersky Anti-Virus Service 20.0 Msconfig| Services| Service| Kaspersky Secure Connection Service 4.0 What Kaspersky setting can I change to suppress the delay? How to get Kaspersky settings in readable English, so I can post it to this forum?