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huang1111

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Posts posted by huang1111

    The application does not correctly recognize Apple's digital signature.

    in Kaspersky/KSOS/VPN

    Posted

    38 minutes ago, Dmitriy Pisarets said:

    Hello! We had tried several times to reproduce it with your file, but we failed.

    Can you please reproduce it once more and collect traces? 
    scenario: 

    1) stop apple application

    2) go to Kaspersky application manager and delete this app from list via right click menu

    3) set traces on detailed (max) level

    4) restart Kaspersky 

    5) start Kaspersky 

    6) start apple app

    7) open Kaspersky application manager window. to see this app with wrong certificate. 


     

    Hello! No problem, but this might take some time because I'm currently reporting a firewall bug to your technical support. The computer is installed with the official version of Kaspersky, not the Beta version. I will install the Beta version of Kaspersky and collect logs after they respond to me.🫠

    The application does not correctly recognize Apple's digital signature.

    in Kaspersky/KSOS/VPN

    Posted

    On 3/21/2024 at 9:34 PM, Dmitriy Pisarets said:

    Hello! Can you please check apps' signatures with default OS  tools?  (right click on app -> properties -> digital signatures). If Im not mistaken we use info from OS for this column. 

    Hi, this link contains two images, one about the name of the digital signature shown in Kaspersky and the other about the name of the digital signature of the program in the system. The system shows the name of this signer as Apple Inc.

    • Like 1

    [ Laptop touchpad ] Kaspersky virtual keyboard, the cursor cannot be seen when I move on to it.

    in Kaspersky Internet Security

    Posted

    Kaspersky’s expert team can add it to the system whitelist for a known driver and confirm that there is no problem.

    Hello @huang1111, 

    Thank you for your comment. 

    We’re aware of the “cause” & the “possible” resolution; it does not explain why there’s been no progress in the last fourteen months. 

    Thank you🙏

    Flood🐳 +🐋

    Relax, this is nothing more than normal.

    Because it is not a serious problem, they may choose not to repair it and just create an ID. The number of my feedback has reached at least 1000+. If they set the priority of the problem at 2, it will be fixed in the next MR version. If the priority is located at 3, 4, then there is a high probability that it will not be repaired.

     

    [ Laptop touchpad ] Kaspersky virtual keyboard, the cursor cannot be seen when I move on to it.

    in Kaspersky Internet Security

    Posted

     This is a normal phenomenon. The Kaspersky Secure Keyboard relies on the driver of Kaspersky, but the driver of Kaspersky needs to hijack the input, which leads to your touchpad. The driver does not work.

    Hello @huang1111, 
    Welcome!

    That does not explain why the software works perfectly in older devices & not newer devices. 

    (ioo), not “normal” at all & not according to Kaspersky experts, who have the issue in hand. 

    Thank you🙏

    Flood🐳 +🐋

    Hello, their drivers are different. The working principle of the VK component is achieved by hijacking the input stream. Kaspersky’s expert team can add it to the system whitelist for a known driver and confirm that there is no problem.

    This also explains why it can work perfectly in the old equipment, but it cannot work perfectly in the new equipment.😀

    How to activate Kaspersky Protection extension.

    in Kaspersky Internet Security

    Posted

    Kaspersky browser extension is for better interaction with web pages, so it is an optional option.
    But unfortunately, there are some errors in Kaspersky page interaction. I cannot reproduce them stably. It will make mistakes from time to time (anti-advertising failure). Therefore, if you want to avoid such problems, please turn off script injection and anti Advertising, anti-tracking. You can use Adblock Plus instead of Kaspersky’s protection for better results.

    Does KIS 21.3.10.391 Patch (C) rolling-out? [MERGED]

    in Kaspersky Internet Security

    Posted

    First push target value Target="[0-13107]"
    Push target value Target="[13108-*] for the second time

    You need to modify the update target in the registry to become the first push users.
    View in the registration form:
    Enter "regedit" in the operation: (AVPXX.X.X is the corresponding version you installed, for example, the corresponding version of 21MR3 is AVP21.3.0)
    32-bit: HKEY_LOCAL_MACHINE\SOFTWARE\KasperskyLab\AVPXX.X.X\environment
    64-bit: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\KasperskyLab\AVPXX.X.X\environment
    Find the update target and check the key value. If the key value is greater than 13107, modify it as follows:
    Tips: Please turn off Kaspersky self-protection and modify the health value. The recommended value is less than 10000, so that the patch can be pushed to you as soon as possible. After the modification is completed, turn on self-protection, and then update the database, it will be automatically Update, if there is no automatic update, you can click a few more times.

    Software installed without my consent.

    in Kaspersky Internet Security

    Posted

    During the installation process, although the user can cancel the installation of KPM and KSeC components, it is selected by default, and the user will install them into the application if they do not pay attention. Obviously, this is a bundled installation.

    In fact, Kaspersky has been pushing users to install advertisements for password managers and browser extension programs since last year, but the effect does not seem to be good, so that they can only use this method to expand their market share.

     

    unable to verify *i'm not a robot*

    in Kaspersky Total Security

    Posted

    Try to enter the developer mode (enter F12 in the browser) and select the "Network" option. This mode has been turned on before entering my.kaspersky.com and try to reproduce this action until this window appears, take a screenshot, and Send the screenshots to technical support, they need to submit to the website management team for resolution. (It doesn’t make sense to send to the forum, because we can’t manage the website. It seems that there is a problem with some configuration of the website, and it happens that your IP is prompted to be verified)

    Rootkit infection on my laptop

    in Kaspersky Total Security

    Posted

    The blue screen usually appears in the Windows folder MEMORY.DMP file, and when the blue screen occurs, it will prompt which driver has a problem, you need to find this driver and try to uninstall it, so that the blue screen will no longer occur. (You may need to enter PE or safe mode to process this driver).

    Kaspersky Total Security 21.2.16.590 crash frequently

    in Kaspersky Total Security

    Posted

    Hello. Thanks for answer.

    The software version became unstable when I activated the old control panel. 

    Navigate to: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\KasperskyLab\AVP21.2\environment and set SuggestSafeKids to 0. 

     

    When I return to normal and activate "Safe Kids" everything becomes stable.

     

    Is there any chance that I will continue to use the “old parental control” - not Safe Kids - but the version remain stable?

     

    Thanks!

    Since this function does not have much practical value in China, I am not familiar with it and cannot answer your question.
    You may need to contact technical support for a more detailed solution.

    Uploads being blocked

    in Kaspersky Total Security

    Posted

    Supplement to the sixth point:
    Settings-network settings-traffic handling-inject scripts into web traffic to interact with web pages

    However, for this problem, I personally think that this operation has no effect. If possible, please provide a more detailed reproduction method. I need to reproduce it.

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