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Hash

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    Confused on VPN and Renewing

    in Kaspersky: Basic, Standard, Plus, Premium

    Posted

    Just now, Flood and Flood's wife said:

    Hello @Hash, 

    Thank you for posting back!

    • It is correct that KSC has VPN Free/Limited with 300/500MB/daily. 
    1. How did you contact support, via Chat or Email? 
    2. Did support provide an incident reference number? 
    3. What questions did you ask support? 
    4. IF you got no satisfactory answer - ask again, explain to them they did not answer the questions you needed answered...  
    • Note, we can only go by what Kaspersky have publicly documented & published, we don't have a crystal ball, if we tell you x & it turns out to be y, that's going to be a problem. 

    Thank you?

    Flood?+?

     

    Thank you but I will contact the support after a official release of the Plus plan.

    Now, I think there is no accurate answer from kaspersky Support Team

    • Like 1

    Confused on VPN and Renewing

    in Kaspersky: Basic, Standard, Plus, Premium

    Posted

    2 minutes ago, Flood and Flood's wife said:

    Hello @Hash, 

    Thank you for posting back!

    IF the Kaspersky documentation & product blurb is correct, then yes, however, we suggest you log a case with Kaspersky Support > https://support.kaspersky.com/b2c#contacts, ask them? image.thumb.jpeg.43a6c9ab3a57a5da7e12a1189029e5f2.jpeg

    • When they answer, please share the outcome with the Community? 

    Thank you?

    Flood?+?

    Thank you.

    I contact support team but they only told me the VPN with 500MB traffic is included in KSC and closed my case suddenly.

    I get no answer from the support team.

    Confused on VPN and Renewing

    in Kaspersky: Basic, Standard, Plus, Premium

    Posted

    14 minutes ago, Flood and Flood's wife said:

    Hello @Hash, 

    Kaspersky has advised: Frequently asked questions (FAQ) Kaspersky: Basic, Standard, Plus, Premium, by Danila T.  -> Q3. Is unlimited VPN license included in Kaspersky Plus?

    Answer = Yes.

    & the product page, we've already posted. 

    --------------------------------------------

    Kaspersky rolled out K+ as an automated upgrade, flyg got K+, but did not get the full package; then for reasons known only to Kaspersky, they suspended the rollout; when flyg tried to remedy the issue the only software that was available was Kaspersky Security Cloud -> Kaspersky Security Cloud comes with VPN Free/Limited. 

    • ?Do you have the same issue that @flyg had? 

    Thank you?

    Flood?+?

     

    Yes, I have.

    When kaspersky announces a official release of KasperskyPlus in this summer, will flyg and I get the full package?

    Will the traffic of VPN be as same as KasperskyPlus automatically?

    Confused on VPN and Renewing

    in Kaspersky: Basic, Standard, Plus, Premium

    Posted

    8 minutes ago, Flood and Flood's wife said:

    Hello @Hash, 

    You're most welcome!

    Frequently asked questions (FAQ) Kaspersky: Basic, Standard, Plus, Premium, by Danila T.  -> Q3. Is unlimited VPN license included in Kaspersky Plus?

    • Yes.

    image.thumb.png.7cc7c9151f6ae7b73a36b61616036876.png

    Thank you?

    Flood?+?

    So sorry for boring you. But for confirmation, let me propose my issue clearly.

    The concernful issue is about the traffic of the VPN after the upgrading progress is completed.

    I can believe the VPN in Plus plan is unlimited. As the user flgy mentioned, he can use the VPN with only 500MB, even though his upgrading progress is completed, which is different from the FAQ.

     

     

     

     

    Confused on VPN and Renewing

    in Kaspersky: Basic, Standard, Plus, Premium

    Posted

    1 hour ago, Flood and Flood's wife said:

    Hello @Hash

    Your timing is immaculate, after 27 emails in total, 13 from us, we received the last on Friday, it's been more difficult than pulling hens teeth; in a nutshell, this is what they said: 

    1. For the UK, Kaspersky Plus is currently not available for purchase > released is postponed - no eta yet.
    2. Upgrade available only for small part of the customers (upgrade only via database update). If the is customer not selected (by Kaspersky), it is not possible to get upgrade.
    3. If a customer already has a new type license (i.e. Basic, Standard, Plus), it is possible to renew it. But it's not possible to buy a new license until it released in UK.

    --------------------------

    • As you may already know, if you renew the subscription, it will begin immediately, but the software may be Kaspersky Security Cloud, not Kaspersky Plus; having said that, we just checked the UK site: https://www.kaspersky.co.uk/downloads/plus; it appears as tho Kaspersky Plus is available, perhaps you'd like to check? 

    Please let us know? 

    Thank you?

    Flood?+?

    Thanks for your effort for solving the issue. Meanwhile I am glad to receive your reply.

    Is there any new information about the traffic of the VPN when a upgrading progress from Security Cloud Personal to Plus is applied? Will it be unlimited that is mentioned in the Plus plan information?

    Confused on VPN and Renewing

    in Kaspersky: Basic, Standard, Plus, Premium

    Posted · Edited by Hash

    On 6/22/2022 at 7:14 AM, Flood and Flood's wife said:

    Hello @flyg, 

    You're most welcome!

    Thank you for the information & the images!

    • We contacted Support, they apologised & advised the UK, Kaspersky Plus distribution rollout was suspended in March 2022 & is currently unavailable from their UK website; they've escalated the issue to Russia HQ experts to provide further information, as soon as it's available we will update this topic. 

    Thank you?

    Flood?+?

    @Flood and Flood's wife 

    Is there any news about this topic?

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