Hamid Ali

Thank you very much for your response. I reckon this feature options are for KSC 11. Could you please guide me according to KSC 10.5. Thanks

Dear Support, Greetings, Im using KSC Adminstration Server 10.5, i want to assign user a role only for Reporting and customizing the values of Reports. What role or rights should i assign the user ? Thanks

Dear Konstantin, Kindly guide on this issue. Waiting for your response. Thanks

Dear Support, Waiting for your kind response. Thanks

Also i have telnet the port 13111 from affected device and it is successfully connecting with KSC server.

Dear Konstantin, Thanks for your response. Firewall is being used in the environment. KES 11.0.1.90 KES 11.0.0.6499 KES 10 SP2 KES 10 SP1 MR2 Thanks

Dear Support, Greetings, In a network, there are more than 70% devices with continuous error "KSN Server Unavailable". Following things have been performed as a troubleshooting: I have recreated the policies for all KES versions. I have disabled and then enabled KSC component. I have checked KSN connection from KSC Administration Server properties option which in connected perfectly. I have also disabled USE KSN PROXY option from KES policies but still no effect. I also disabled PROXY setting from KES 11. Also kindly confirm that client devices share KSN data with Kaspersky Lab or with KSC Server ? KSC is upgraded to version 11 but previously when KSC 10.5 was being used, same error was prompting on majority of devices. Waiting for your cooperation as usual. Thanks KES Versions: KES 11 KES 10 SP2 KES 10 SP1 MR2

Ok the issue was resolved by assigning Update agents and the remote installation (By installing through Update agent option in installation task) and database update was also being deployed through it. Thanks You can mark this as close.

Ok noted. Thanks

Dear KarDip, I just checked that the rule worked after i mentioned the path "C:" , it fetched number of "EXE" files. But what is surprising that when mentioning "DESKTOP" path its not fetching any file although as it can be seen in attached snap there are number of EXE files. What could be the reason behind it ? Thanks

Once i perform this on customer side and will definitely inform you. Thanks

For all others who are looking for the same, here it is: "net stop klnagent" - To Stop Network Agent "net start klnagent" - To Start Network Agent "C:\Program Files (x86)\Kaspersky Lab\Network Agent\klnagchk -restart" - To Restart Network Agent

Dear Support, I want to calculate the hashes of executables by applying "AUTOMATIC HASH CALCULATION CATEGORY OF EXECUTABLES FILES FROM FOLDER" (snapshot attached herewith). Although i have selected the path where executables and scripts are located but still despite applying it for so long time and even after "SCAN FOLDER NOW", it is not collecting any data. It is to be noted that another rule is working perfectly fine which is auto calculating hashes from different devices. Kindly find the attached snaps of settings i have applied. Thanks KSC Version 10.5 and 11

Dear KarDip, Yeah can understand you workload so no worries. Let me try your suggestions. Thanks

Dear KarDip, Waiting for your response. Thanks

Ohh apologies i missed out to mentioned the versions. Here it is : KSC Version 10.5 Patch A Client devices installed with Kaspersky Embedded 2.0/2.1. Devices with status "Protection is off", "Database are outdated" and "Kaspersky License Key" count keep on variation after some time. For e.g if the count is 25 but after few minutes it suddenly shoots to 50 and 80 and then it returns back to 30. Not sure why is this happening. Thanks

Dear KarDip, Auto start of what ? Thanks

Dear Support, Greetings, There is an strange issue that the devices that appears in "Protection is off", "Database are outdated" and "Kaspersky License Key" count keep on variation after some time. For e.g if the count is 25 but after few minutes it suddenly shoots to 50 and 80 and then it returns back to 30. Not sure why is this happening. Actually this issue is occurring with our 3 major clients. Kindly guide regarding this. Thanks

Dear Nikolay, Waiting for your response. Thanks

Dear Nikolay, Thanks for the response. Let me rephrase the query please. There is a MBAM server which also encrypts using BitLocker Encryption technology, if i have encrypted using Bitlocker encrypting through Kaspersky, can MBAM encrypts or decrypts the same devices as it is also using the same technology/algorithm ? Thanks

Thanks for the info. Kindly also guide, MBAM server which also encrypts by using BitLocker Encryption technology, if i have encrypted using Bitlocker encrypting through Kaspersky, can MBAM encrypts or decrypts the devices as it is also using the same technology/algorithm. Kindly guide Thanks

The snapshot which i have sent you, if the highlighted checkbox is selected and then installed with these settings on the device, then Network Agent service is hidden from SERVICES.MSC, i have done this thing on many devices. Thanks

There are numerous remote site so its impossible to build 100+ slave server for this purpose. Kindly guide more about distribution point for remote installation. Thanks

Actually KES application and Kaspersky Network Agent is running perfectly fine. But i just wanted a way to restart the service of Network agent as it is not being displayed in services.msc. Thanks

Thanks for the info. But it contains only Kaspersky Endpoint Application parameters. I need Kaspersky Network Agent Start / Stop service command. Thanks