[Endpoint Agent]

Hello
Dear support
I installed Endpoint Agent 3.9 on My Clients and want to generate a virus report to see open incident (EDRO Report) , but an error appears "Error
Preparing data to display. Please, wait."
1- assign License (EDRO) to Web console
2- create policy (Endpoint Agent)
3- Assign License to endpoint agent

Screenshot Attached 

[Endpoint Agent]

Hello 

Thanks for your answer

[Endpoint Agent]

Hello

Thanks for your Reply

yes ,I have EDRO License . I guess  enabling Endpoint agent in endpoint component is for deploying (Installing Endpoint And Endpoint Agent with together??) . and I can Deploy Endpoint Agent Separately for enabling EDRO on my clients(By using Installing Remotely task).   

[Endpoint Agent]

Hello 

I have question about endpoint agent . I read the manual but was confused.

If I want to use EDRO in my network I must install Endpoint Agent and then check Endpoint Agent component in Installation package ???Both must be done?? or installing Endpoint agent is enough.

Thanks

 

[Folder miss in update to the repository task]

hello dmitry I checked both tasks, they are the same i can not send GSI, Thanks

[Folder miss in update to the repository task]

Hello we have two console (online and offline) these consoles are like each other(plugins,packages,..) but when i transfer the online update folder to offline server ,the offline server wants some folder in this path like "/updates/kata"or "/updates/ab" and some other.i checked online server update folder but there are not any folder like kata or ab ... What can i do??:sweat: best regards

[update to the repository error]

Hello I have problem with update to the repository that says "timeout expired" we use master/slave senario when i change source of update to the kaspersky update source (Internet)again the error appeared ksc version is 11.0.0.1131 Thanks

[Backup of administration server]

Hello when i start Backup Of administration server task after some second a error appears "Database is corrupted. At least one repository corrupted: C:\ProgramData\KasperskyLab\adminkit\1093\.working\storages\156e1c8a-b353-4098-8f4e-f0bb38435b7b\SS_PRODINFO.dat C:\ProgramData\KasperskyLab\adminkit\1093\.working\storages\156e1c8a-b353-4098-8f4e-f0bb38435b7b\SS_SETTINGS.dat C:\ProgramData\KasperskyLab\adminkit\1093\.working\storages\4cc597d1-8972-4de8-9a85-934c9567f0bb\SS_PRODINFO.dat " how can i solve it??:neutral_face: Thanks

[Device Control Logs]

Hello I have a question about an event configuration in endpoint policy "Info >> Device Connected" and "info >> Device not Connected" what does These events for?? a picture attached

[KSN]

Thanks For Reply:upside_down:

[KSN]

Hello I confuse with ksn statement. ksn sends all of my files to cloud then analyse them and response or sends Suspicious files and then response . which one is correct??:nerd: Thanks

[general error 0x4f8]

Hi Thank you

[plugin 10.1.0.867]

Hi Thanks for reply

[plugin 10.1.0.867]

Hello someone have this plugin. i wanna add the plugin and reset endpoint password after that upgrade to 11.but i can not find the plugin thanks:disappointed_relieved:

[general error 0x4f8]

nobody can help me!!

[general error 0x4f8]

Hello the problem solved after disabling large send offload v2. Can Someone explain on this subject?? Thanks:expressionless::expressionless:

[general error 0x4f8]

Hello some of my clients(Agent 10.5.1781 and Endpoint 10.1.2.966 ) suddenly disconnect from KSC(10.5.1781).when I try to correct the connection an error appears "Transport level error while connecting to http://XXXX:13000: general error 0x4F8" . port 13000 is open (I can see KES (the port and ping )from client). screenshot attacked

[Kaspersky secure mail gateway]

Hi. I installed ksmg for a first time by trial license.(I configured domain,incoming and outcoming rules on ksmg management console) My question is that after configuring ksmg for detecting mail server(exchange server) for ksmg.i shoud do something in mali server(exchange server) for detecting ksmg ??or not??

[no available update]

Hi Kcs 10.5.1781 Kes 11 my update to the repository task run and finish completely without any error.after that i start update task for my clients but an error shows that "no available update" what can i do for solving the problem??:open_mouth:

[malware detection Name By kaspersky]

Hi hamed_masoomi, the malicious process will be detected as 'Trojan.Win32.Agent.qwieum'.

Hi Thanks for Reply

[malware detection Name By kaspersky]

no one can help me!

[malware detection Name By kaspersky]

Hello Dears

I found a malware name "Scranos: New Rapidly Evolving Rootkit-Enabled Spyware Discovered"

does kaspersky detect it??under which detection name //Mod Note: edited excessive font size