hamed_masoomi

Hello Dear support I installed Endpoint Agent 3.9 on My Clients and want to generate a virus report to see open incident (EDRO Report) , but an error appears "Error Preparing data to display. Please, wait." 1- assign License (EDRO) to Web console 2- create policy (Endpoint Agent) 3- Assign License to endpoint agent Screenshot Attached

Hello Thanks for your answer

Hello Thanks for your Reply yes ,I have EDRO License . I guess enabling Endpoint agent in endpoint component is for deploying (Installing Endpoint And Endpoint Agent with together??) . and I can Deploy Endpoint Agent Separately for enabling EDRO on my clients(By using Installing Remotely task).

Hello I have question about endpoint agent . I read the manual but was confused. If I want to use EDRO in my network I must install Endpoint Agent and then check Endpoint Agent component in Installation package ???Both must be done?? or installing Endpoint agent is enough. Thanks

hello dmitry I checked both tasks, they are the same i can not send GSI, Thanks

Hello we have two console (online and offline) these consoles are like each other(plugins,packages,..) but when i transfer the online update folder to offline server ,the offline server wants some folder in this path like "/updates/kata"or "/updates/ab" and some other.i checked online server update folder but there are not any folder like kata or ab ... What can i do??:sweat: best regards

Hello I have problem with update to the repository that says "timeout expired" we use master/slave senario when i change source of update to the kaspersky update source (Internet)again the error appeared ksc version is 11.0.0.1131 Thanks

Hello when i start Backup Of administration server task after some second a error appears "Database is corrupted. At least one repository corrupted: C:\ProgramData\KasperskyLab\adminkit\1093\.working\storages\156e1c8a-b353-4098-8f4e-f0bb38435b7b\SS_PRODINFO.dat C:\ProgramData\KasperskyLab\adminkit\1093\.working\storages\156e1c8a-b353-4098-8f4e-f0bb38435b7b\SS_SETTINGS.dat C:\ProgramData\KasperskyLab\adminkit\1093\.working\storages\4cc597d1-8972-4de8-9a85-934c9567f0bb\SS_PRODINFO.dat " how can i solve it??:neutral_face: Thanks

Hello I have a question about an event configuration in endpoint policy "Info >> Device Connected" and "info >> Device not Connected" what does These events for?? a picture attached

Thanks For Reply:upside_down:

Hello I confuse with ksn statement. ksn sends all of my files to cloud then analyse them and response or sends Suspicious files and then response . which one is correct??:nerd: Thanks

Hi Thank you

Hi Thanks for reply

Hello someone have this plugin. i wanna add the plugin and reset endpoint password after that upgrade to 11.but i can not find the plugin thanks:disappointed_relieved:

nobody can help me!!