[KES 11.6.0.394 Update DB issues_ Error updating component (Klava)]

Thank you DonKid for your reply.

The support recommends to update the Agent's Version to 11.9 which can't be done immediately. fortunately, the problem was auto-resolved and now the updates works fine in our Server (In case other users face the same problem).

[KES 11.6.0.394 Update DB issues_ Error updating component (Klava)]

Hello,

We have a DB updating issue in one of our managed Servers (Windows server 2012 R2) for about 3 days ago till now => "Error : Not all components were updated"

"Event Error updating component happened on computer $HOSTNAME in the domain X on Date & Time Event type: Error updating component Result description: Error updating component

Error: Error updating component

Object type: Web page

Object name: KLAVA

"

The error code of the "update task" in the managed server is: Error_0x05DC000C.

Does anyone have any idea how to fix this issue please?

We are working with a KES 11.6.0.394. The current DB version of the damaged server is 19839137 while all the other servers in our Plateform (same OS version) are running a 19863642 DB.

Steps done till now: "clearing the content of the folder C:\ProgramData\Kaspersky Lab\KES\Bases\KLAVA\ and running a manual update but same issue.

 

Thanks,