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Hajer Fathallah

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Everything posted by Hajer Fathallah

  1. Thank you DonKid for your reply. The support recommends to update the Agent's Version to 11.9 which can't be done immediately. fortunately, the problem was auto-resolved and now the updates works fine in our Server (In case other users face the same problem).
  2. Hello, We have a DB updating issue in one of our managed Servers (Windows server 2012 R2) for about 3 days ago till now => "Error : Not all components were updated" "Event Error updating component happened on computer $HOSTNAME in the domain X on Date & Time Event type: Error updating component Result description: Error updating component Error: Error updating component Object type: Web page Object name: KLAVA " The error code of the "update task" in the managed server is: Error_0x05DC000C. Does anyone have any idea how to fix this issue please? We are working with a KES 11.6.0.394. The current DB version of the damaged server is 19839137 while all the other servers in our Plateform (same OS version) are running a 19863642 DB. Steps done till now: "clearing the content of the folder C:\ProgramData\Kaspersky Lab\KES\Bases\KLAVA\ and running a manual update but same issue. Thanks,
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