Gulag

Hi Flood, Apologies for the lengthy delay. Ok. Couple of things; I understand the gist of what your saying but haven’t got a clue what to do, maybe I don’t understand some of the instructions. So, I will need your support to update & install Kaspersky stuff. Also, Kaspersky Protection extension has been moved or something, maybe I deleted it by accident, because I know that it was there. Incidentally, I followed the link to KIS20 incompatibile applications and on the list of apps that are incompatible I noted there was firewall & security app, called COMODO, this is my surname. No relation. Thought I would let you know in case any of the Kaspersky software is reading my name somewhere and deciding it’s a firewall. If this idea is ludicrous to you, it will at least give you an idea of my knowledge of IT & computers. So, I imagine that for you to assist me we will need to be online at the same time. So please advise on my next step & I will try to get back to you in a reasonable time frame. Thanks. Gulag

Hi Flood, Apologies it has taken so long to get back to this. Attached; Image of Extension Page Screen shot of blocked site I have updated Chrome browser Sleep/hibernate is enabled Don’t know about FastBoot couldn’t work out where to find this information, went through OS info & didn’t see anything regarding this setting. Also, I don’t recall which screen shot I provided, i.e., still image or video, maybe it doesn’t matter, but I thought I would mention that a couple of times on twitter when I wanted to play a vid, nothing happened. Unfortunately I didn’t think to screen shot the image. Once again, apologies for taking so long to get back to you. Thanks

Hi Flood, Apologies I forgot that bit. KIS App. Version 20.0.14.1085 (d)? Is Kaspersky Protection Extension installed and enabledf in Chrome browser? If “yes”, Kaspersky Protection Extension version please? - I’m not sure, I have looked at the extension page & there is nothing referring to Kaspersky, if that’s what you mean. However, I am pretty sure there was some kind of Kaspersky thing in that page a little while ago & now it seems to have gone. So, is that what you mean & how would I find it? ? Chrome version? Version 77.0.3865.120 (Official Build) (64-bit)? When the “black/blankscreen occurs, are you also seeing “generator.html (1x1)” in the browser url field? I am not sure, I don’t think so, I think it’s just in the tab bit at the top.Just so you’re aware, I will be away for the next few days, so won’t be online. Cheers.

Hi Flood, sorry for the delayed response. I have followed your instructions & hope I have provided the correct information. The only thing I haven’t checked is if the issue is evident on other browsers, this is because the problem is random and I didn’t keep track of what sites it occurred with, though I did not that yesterday I attempted to watch something on youtube & I got the black screen, anyhow I will try to get back to you asap re; other browsers. Thanks for your support & hope to hear from you soon. Cheers.

Hi, I recently posted a question regarding blocked content & “Flood” responded. Unfortunately, I didn’t read his response because I was in a hurry. Now, I have been all over my account & cannot find it. Sorry, I am not that tech savvie but seriously this community forum is very convoluted. I thought I would simply find my question & Floods’ answer under something like ‘My Posts’ so I was very surprised that there isn’t something like that. Anyhow, if Flood reads this & knows what I am talking about could you please either advise me where to find the original thread or re-post your response. Apologies if I have misunderstood the process or anything like that. Thanks.

I have cut a pasted this from another query as it is the same issue as mine, but I didn’t understand the answer. When I click on a specific website link, I get the following written on the tab; generator.html (1x1) and a black page, nothing else. This has only just started happening with a couple of websites I regularly visit and would like to know whether this is a security or privacy feature of Kaspersky causing this? My OS is Windows 10 home. It happens in Google chrome & I haven’t tried other browsers as yet. It happens when I am on Twitter & I want to view a video or when i am searching for things like recipes & I can’t view video’s & I’m sure it has interfered with just pictures too.