[KSC 11 Download updates to Administration Server Repository]

With some help from tech support, I was able to resolve my issue.  Tech support suggested that the issue was with an installed management plug-in.  I wound up uninstalling and reinstalling them.  After, I deleted the update task, cleared the update repository, recreated the update task and rebooted.  Updates have been functioning normally since.

Not sure which plug-in was causing the issue because uninstalling plug-ins caused a different issue, however, once I got the plug-in issue resolved.

Thanks to everybody here for your help and ideas.

Best,

Guitardood

[KSC11 MMC Shows Plugs Must Be installed]

Hi Milan, thanks for the suggestion.  Just as a matter of practice and experience, I’m really dead-set against installing a new product version until at least the first service pack is released.

I was able to find the missing plug-ins, some of which are not available for download, by extracting the installation package for Administration Console.  There is a sub-folder under the extracted contents called Plugins, which contains sub-folders of all KSC plug-ins available at the time of KSC11’s release.

The four I found I was missing that appear to be required, at least on my system, are: KES10SP2, MDM4IOSPlugin and MDM4ExchangePlugin and KS4WS10 (btw, those two MDM plug-ins are not available as individual downloads and appear to get installed by default with Admin Console installation).  Once these four plug-ins were installed, the warning on the main monitoring screen went away.

Best,

Guitardood

[KSC11 MMC Shows Plugs Must Be installed]

Having the same problem.  I understand what you are saying above, but the Software Versions report doesn’t show what plug-ins are needed, only what software is in use.  In my case, software in use is:

KES 11.3.0.773

KS4WS 10.1.2.996

Security Center 11.0.0.1131

Network Agent 11.0.0.1131

 

There are no specific plug-ins for Security Center or Network Agent.  The plug-ins for KES 11.3.0.773 and KS4WS 10.1.2.996 are installed, as are the iOS and Android plug-ins.  That’s it.

What other plug-in could the Security Center screen be needing?

I was told by tech support that the Download Updates problem was being caused by an old plug-in being installed, so I followed the support document and removed all of those not in use via the “uninstall string” from the registry (https://support.kaspersky.com/9303).  This error has been persisting ever since and download issue is still not resolved either.

 

Any other ideas would be greatly appreciated.

 

Best,

Guitardood

[KSC 11 Download updates to Administration Server Repository]

I do, thank you, but not ready to upgrade just yet.

 

Best,

guitardood

[KSC 11 Download updates to Administration Server Repository]

Please help!!

Having tons of problems with the Download Updates task.  It keeps failing to verify signatures of multiple files.  It takes two hours to run.  Task keeps sending email saying “Some updates not downloaded or missing from the source”.

KSC Version is 11.0.0.1131 with both patches A and B.

KSC keeps trying to use s08.upd.kaspersky.com, which has multiple DNS records (round-robin).

If I try to manually go to https://s08.upd.kaspersky.com, in a browser, I get complaints about certificate chain, that root certificate “Kaspersky Lab Public Services TLS CA” is not trusted.  Almost seems like what happened when consortium untrusted Symantec’s Root Cert.  This happens on multiple systems via multiple different internet connections.

I downloaded the root certificate and added it to the “Trusted Root” store on the server running KSC.  That fixed the problems with going to https://s08.upd.kaspersky.com in the browser, but the KSC is still having file signature errors.  I’ve since removed the root cert from the system’s store.

This behavior has been going on for about two weeks.

I’ve seen other people having similar issues, is there any progress at resolving this?

Best,

Guitardood