Guilhermesene4096

@Rebeen Please update your Kaspersky database ⚠️ Final verdict from Kaspersky Virus Lab ↓

@Gabriel Ferreirae @ian mendes Just some feedback: Unfortunately, Kaspersky Virus Lab is taking longer than usual to respond. I'll get back to you as soon as I have an answer 👍

@RebeenWelcome I have sent your URL to Kaspersky Virus Lab and will provide the verdict when available. The analysis may take a few hours or days (normally it doesn't take long), so I ask that you please wait. If it is considered a false positive, it will be removed from detection in the next update of your Kaspersky product.

@NickolasBem-vindo A velocidade de qualquer VPN é um pouco reduzida em relação a sua conexão normal porque quando você está usando uma VPN você está conectando a partir de outra localização (o que diminui o desempenho da rede). Como dica adicional, selecione o servidor mais próximo da sua localização geográfica (talvez Brasil - São Paulo?) Quanto mais próximo, menor será a latência e maiores as velocidades.

@rot99Welcome Please, when you refer to protection, do you mean Kaspersky monitoring your email and alerting you against possible account hacking or protection against receiving viruses/phishing and malware? Well, let's get to the points: It all depends on how you use email: If it is through a browser, Kaspersky will protect you from downloading a malicious file or accessing a phishing address (this occurs through the safe browsing component). If you use an email reading and sending program such as Mozilla Thunderbird or Microsoft Outlook, in this case, Kaspersky offers protection against receiving viruses/spam/malware but through another component (in this case, Email Protection) Now, if you mean account data leak or possible account hacking, it will inform you about any suspicious activity through the "Data Leak Checker" protection module. Either way, you're pretty safe 👍 Regarding emails received, you may need to unsubscribe from receiving newsletters, in addition, you can also block them as spam through your email provider (this has nothing to do with Kaspersky).

@MirceaForce The link I provided you does not provide a date limit for upgrading KIS to Kaspersky Standard. In this case, I ask you to confirm with technical support the possibility of a free upgrade. Contact technical support → Technical Support

@MirceaForce No. The current equivalent version of KIS is the Kaspersky Standard. Source → Kaspersky: Basic, Standard, Plus, Premium - info & FAQ The database is working normally and is the same for both new and old products.

@Gabriel FerreiraWelcome At first glance the site looks clean, however, let's wait for a final verdict. I have sent your URL to Kaspersky Virus Lab and will provide the verdict when available. The analysis may take a few hours or days (normally it doesn't take long), so I ask that you please wait. If it is considered a false positive, it will be removed from detection in the next update of your Kaspersky product.

@Wernerk1Welcome Kaspersky Intelligent Portal performs an analysis and returns a first result of a file/website scan at first glance. There are situations where there is a need for a more in-depth analysis of a malicious website and/or file, so we send it to Kaspersky's virus laboratories. Therefore, KOTIP provides a first opinion, where, if necessary, it is sent back for further analysis to Kaspersky's virus laboratories.

@jv210Welcome I have sent your URL to Kaspersky Virus Lab and will provide the verdict when available. The analysis may take a few hours or days (normally it doesn't take long), so I ask that you please wait. The malicious file was detected by the safe browsing component, but as you said, the full scan did not detect anything, so you are safe. I ask that you please avoid accessing this page until there is a final verdict.

@RdaneClane @PPSantos Se mesmo removendo a extensão Kaspersky Protection e o problema ainda persiste, desinstale o Kaspersky do computador de vocês e baixe as novas versões MR16 (versão mais atualizada do K atualmente) que provavelmente corrige esse problema. Kaspersky Standard → Link de download Kaspersky Plus → Link de download Kaspersky Premium → Link de download

@celsurf In the past, you created a topic very similar to this one → Mobile AV - Eicar Test file Have your mobile device settings changed? If the device's hardware hasn't changed, perhaps this is the answer. In all cases, if you are still in doubt, please contact technical support → Technical Support

@celsurf I carried out a test, and it was not detected (TESTED HTTP FILE). But, I believe there is one reason: the EICAR file was developed for computers, therefore, it is harmless for mobile devices. Still, I reported the file to Kaspersky Virus Lab.

@SNHWelcome We greatly appreciate your suggestion. Please make your suggestions here → Technical Support

@HashemalshaerWelcome back! What are the operating systems? Are you running the latest version of the VPN? Do any error messages appear? What type of problem is happening (connectivity, crash, etc.)? Please provide more details

@Raul2013Bem-vindo Se você já tentou desvincular os dispositivos da sua conta My Kaspersky e ainda continua recebendo a mensagem, peço que entre em contato com o suporte técnico → Suporte Técnico Somente o suporte técnico tem acesso a sua conta, assinaturas, licenças, etc e pode te ajudar neste caso.

@Sistemas Fepco

@Sistemas Fepco Bienvenido Contactar con soporte técnico → Soporte técnico para soluciones empresariales

@ryabn Por favor, verifique se o arquivo está no grupo confiável fazendo o seguinte: Senão funcionar, peço que entre em contato com o suporte técnico → Suporte Técnico

@Sicoob Empresarial Bem-vindo Por favor, entre em contato com o suporte técnico corporativo → Suporte técnico para soluções corporativas

@KillyONBem-vindo @ryabn Impossível não funcionar após adicionar as exclusões, pois o Kaspersky não verificará mais o arquivo e não bloqueará a execução do mesmo. Verifique se adicionou o arquivo as exclusões corretamente. Além disso, o Kaspersky detecta o arquivo como malicioso? Apresenta alguma mensagem de detecção? Além disso, verifique se o arquivo está na quarentena e remova-o da mesma.

@comercial paulaOlá Como uma dica adicional para você, o KSOS é gerenciado no seguinte portal → KSOS Console Portal Talvez por esse motivo a licença não está aparecendo para você (senão tiver uma conta, crie uma no portal) Se ainda tiver problemas quanto a isso, como te falei anteriormente, entre em contato com o suporte técnico no link que lhe forneci no post acima.

@comercial paulaOlá Entre em contato com o suporte técnico corporativo → Suporte técnico para soluções corporativas Somente o suporte técnico pode lhe auxiliar com questões sobre a sua conta My Kaspersky, licenças, assinaturas, etc.

@ian mendes Welcome I have sent your URL to Kaspersky Virus Lab and will provide the verdict when available. The analysis may take a few hours or days (normally it doesn't take long), so I ask that you please wait. If it is considered a false positive, it will be removed from detection in the next update of your Kaspersky product.

@insannWelcome back! This is not safe because the way you have it configured, Kaspersky does not monitor the application and other settings. This way, if something malicious happens through the program (main process) it will not be detected. Perhaps the slowness to open the application is related to the application itself and the way the vendor developed it. There is no direct relationship between Kaspersky and opening the application.