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@RodoWelcome Add the folder or file to the exclusion list, so Kaspersky won't detect it (only if you really trust the application and know it's really safe - at your own risk) Add file and folders to exclusions ↓ Additionally, please send the file to Kaspersky Virus Lab for analysis To do this, do:

@clernoc I understand your situation. But perhaps adding the domains and subdomains to the list of trusted addresses could solve the problem? Still, I ask that you contact technical support in these cases → Technical Support

@clernoc You don't need to add masks, just add the website URL, for example: www.google.com If not an address on your local network, could you provide the URL for Kaspersky Virus Lab analysis? Perhaps it could be considered a false positive and if it really is, Kaspersky will stop blocking it.

@clernocWelcome Try adding the website to trusted addresses, as this way Kaspersky will not analyze the specified address If it still doesn't work, uncheck the following box → Inject script into web traffic to interact with web pages

@Kasperov Have you tried restoring Kaspersky to its default settings and checking if the problem persists? It really is a little strange, I haven't seen any similar reports here in the community, and I haven't had any problems with it myself. Try restoring Kaspersky settings and restarting your device, then check if the problem persists

@Blah Welcome The new products equivalent to the old products are: Kaspersky Antivirus → Kaspersky Standard Kaspersky Internet Security → Kaspersky Standard Kaspersky Total Security → Kaspersky Plus (with Safe Kids and unlimited VPN) Kaspersky Security Cloud → Kaspersky Plus (with Safe Kids and unlimited VPN) The features that were available on KTS will also be present on K Plus. KTS represents Kaspersky's legacy products and are no longer available for sale on Kaspersky's official website (except in a few countries like Poland for example) On this page, you will also have a comparison showing the differences between each new subscription plan → Comparison of subscription plans

@starmanjbWelcome back! Try disabling Kaspersky components: → Antibanner → Private browsing Check if the problem is resolved 👍

@KasperovHi I performed a test on my machine (making the network public and connecting and disconnecting by changing servers) and the problem you reported did not appear. Try the following procedure: Now with the network excluded from the list, try connecting to an available Kaspersky Secure Connection server The following window will appear for you, and you must select → Yes, allow all network activity: Now in the list of available networks, set the VPN to public Try connecting and disconnecting on the VPN (also changing the server) and see if the problem persists I did this test and it's working normally. But if the problem continues to persist, try the following:

@Gabriel Ferreira Similar topics may appear here in the community about this Thanks for your feedback 👍

@Benjamin Theodore For the question to be asked of you (allowing or blocking) the camera, you must activate interactive mode When you leave the box checked, even if you chose "Ask user", by default the action is allowed. Uncheck the box under: Settings (gear) → Security settings → Object detection exclusions → Perform recommended actions automatically Interactive mode (user questions) will be active and you will be asked to decide most actions.

@Aux10Forever Maybe you mentioned the wrong person? The problem has now been resolved I believe 🙂

@Ruteski Cuidado com a forma e as palavras aqui na comunidade, até o momento ninguém foi desrespeitoso com você. Falando dessa forma, não vai resolver absolutamente nada. Se você fosse desenvolvedor mesmo, já saberia que problemas podem acontecer com qualquer produto, ainda mais um AV, pois é desenvolvimento contínuo, portanto, qualquer software está sujeito a um problema ou outro. Desinstale o produto por completo e instale a última versão mais atualizada que provavelmente resolve esse problema (desinstalando → reiniciando o PC → instalando novamente) Kaspersky Standard → Link de download Kaspersky Plus → Link de download Kaspersky Premium → Link de download

@Ahmad M Turman Have you tried doing a complete reinstallation of the product? (uninstalling → restarting and clearing temp files and cache → reinstalling again) Kaspersky VPN Secure Connection (most updated version) → Download link If it still doesn't work, please contact technical support → Technical Support

@Ahmad M TurmanWelcome Is the problem with Kaspersky or the VPN? Please be more specific @Johl C. If you have already reinstalled the VPN and the problem persists Please contact technical support → Technical Support

@Johl C.Welcome Well, I haven't seen any reports like that (at least not in recent weeks). Could you try uninstalling the VPN app and downloading the latest standalone installer available? Kaspersky VPN Secure Connection → Download link

@HEISHINGDRELO-632Welcome As @Bernysaid, contact technical support → Technical Support Only they can help in these cases.

@ian mendes ⚠️ Final verdict from Kaspersky Virus Lab ↓

@Gabriel Ferreira Unfortunately, still no return from KVL 😌 This time they are taking a while to respond I'll try reporting your URL to them again and get back to you as soon as I hear back 👍

@MirceaForce Yes, if your license is within its expiration date, the update will be carried out by then, just like in KIS 🙂

@CynthiaBem-vinda Realmente eu fiz um teste e o site do banco do Brasil não está abrindo no navegador protegido (mesmo adicionando manualmente o site na lista do navegador protegido). Neste caso, peço que entre em contato com o suporte técnico → Suporte Técnico

@StevenCurryWelcome I have sent your URL to Kaspersky Virus Lab and will provide the verdict when available. The analysis may take a few hours or days (normally it doesn't take long), so I ask that you please wait. If it is considered a false positive, it will be removed from detection in the next update of your Kaspersky product.

@tmac As I told you, you can share your subscription with someone else, as long as that other person has a My Kaspersky account. At no point will the invited person have access to your account, so there is a need for them to have their own My Kaspersky account.

@tmacWelcome All Kaspersky products require an email address that is associated with a My Kaspersky account. There is no need for you to inform your family and friends of an email address and password, they just need to have a My Kaspersky account and you can share the license with them.

@EvanderWelcome Although you don't have to, because Kaspersky offers excellent protection, you can still use a second security solution as a second layer of security on your system if you wish. Be aware of the following facts (I know you already made some points, but just to reinforce) Place the second security product with real-time protection disabled (acting as a second layer of security), leaving Kaspersky with real-time protection enabled. There is no need to deactivate your Kaspersky product while running a scan with the other security product. If Kaspersky gives you a message about software incompatibility, this recommendation is only a precautionary measure, as Kaspersky does not check how the other product is configured. Add the folder (→ "%ProgramData%\Kaspersky Lab\") for your Kaspersky installation to the second security product's scan exclusion settings so that the product's databases and directories are not mistakenly detected as malicious.

@Benjamin TheodoreWelcome back When you restart your computer, the safe will actually be locked again because the application itself (as well as the operating system) is completely shut down. I performed a test on my machine and set the Auto-Lock to "Never" and it is working normally. Try reinstalling the product by installing the most up-to-date version (here) and/or change this option again so that the new settings are saved (maybe there was a bug when saving the settings)