Guilhermesene4096

@nikimWelcome For these driver issues, please contact technical support → Technical Support

@FilipeN In addition to what @Berny explained to you, you can try to contact technical support → Technical Support requesting and asking for help to inform you of the technical characteristics that you must achieve for your application to be automatically placed in the trusted group. Criteria that cause a given application to be placed in the untrusted and low and high restriction group:

@WooX Obrigado pelo feedback 👍 Eu não recebo nada da Kaspersky, simplesmente é um trabalho voluntário tentando ajudar as pessoas aqui 🙂 Se por acaso você perceber que o problema retornou, baixa a versão mais atualizada do Kaspersky que é a versão 21.16.6.467 que muito provavelmente a Kaspersky já corrigiu o problema. Vou deixar o link aqui abaixo, caso um dia você precise, só vir aqui no tópico e baixar o instalador. Kaspersky Premium → Link de download

@harlan4096 I'm sorry for my mistake 😔 I was a bit busy replying to some topics and must have gotten confused... I didn't realize it was about Kaspersky Free

@Fabpad Welcome In addition to what @harlan4096 informed you, add the URL to your browser's exceptions. Add local site to K. exclusions ↓ See if it will work and provide feedback if possible 👍

@Duncan Welcome You can add the site to the trusted list and Kaspersky will no longer block the address, yet your browser may continue with the "I understand the risks and wish to continue" warning, but once you click this option, this will not should appear more. IF YOU TRUST THE SITE AND KNOW THAT IT IS SECURE (at your own risk - only if very necessary) You can exclude the site from Kaspersky's scan by doing the following:

Also, maybe try clearing the temporary files and also the detection history registry from WD?

@fastrack1966 Yes, it can be a concern. For this reason, to have a final conclusion, I recommended sending the file for analysis by KVL. Until KVL provides a final verdict, we will be left wondering whether it is a false positive or truly a malicious file.

@ingrid Obrigado pelo feedback 👍 Ainda assim, recomendo quando você desejar desinstalar o Kaspersky Security Cloud e instalar o novo produto Kaspersky Plus. Kaspersky Plus → Link de download

@fastrack1966Welcome back Could you send the suspicious file to Kaspersky Virus Lab for analysis? NOTE: The analysis tool is limited to just 1 file per day. If you want to send more than one file for analysis, contact technical support Support link: Customer service for home and mobile applications

@Stephen NYCWelcome It's really strange behavior because you're receiving everything correctly but you can't send it.. Please contact technical support → Technical Support

@Lee10Welcome For the extension to work, you need to install the KPM application. The only way to access your vault without having to install the application would be through the My Kaspersky portal (but I believe this is unfeasible)

@Shockle Welcome Add the emulator folder to the exclusion list and then restore the file from quarantine (Do the procedure under your own responsibility) Add file and folders to exclusions ↓ Restore from quarantine ↓ Support links: How to restore a deleted or disinfected file

@ingrid Entendo, faça o procedimento que lhe recomendei e veja se funciona. Além disso, você pode tentar instalar a versão mais atual do Kaspersky, no seu caso, o Kaspersky Plus.

@ingridBem-vinda Faça o seguinte procedimento e verifique se está funcionando: Além disso, você renovou a assinatura do Kaspersky Security Cloud através de qual site? O Kaspersky Security Cloud faz parte dos antigos produtos da Kaspersky e não é vendido mais no site oficial. Agora o Kaspersky Security Cloud foi substituído pelo Kaspersky Plus com VPN e o Safe Kids. Kaspersky Plus → Link de download Se possível, dê um feedback 👍

@Evander Exactly, it is just a recommendation from Kaspersky as a precautionary measure. If you have already added the exclusions and disabled Malwarebytes real time, I think there will be no problems...

@sabo10Welcome What do you mean about pointing the proxy? Could you please provide more details... In any case, Kaspersky VPN Secure Connection allows you to choose which server you want to connect to... it's up to you...

@EstelleWelcome Could you please post a screenshot? Still, if you have a Kaspersky product installed, you need to connect it to your My Kaspersky account (where it is associated with your subscription) for it to recognize the license and activate the product. Check if your My Kaspersky account is logged in to Kaspersky

@YojiWelcome back I've never had this problem and at least for me, Kaspersky updates its database normally Try restoring Kaspersky settings to default ⚙️ Restore default settings ↓ Additionally, you can also try changing the update frequency and check if it updates normally

@Yannes Bem-vindo Onde você comprou a chave de licença do Kaspersky Total Security? Esse produto não é mais vendido no site oficial da Kaspersky por ser um produto legado. Observe que, se você comprou a licença de outra loja como Amazon, por exemplo, você deve entrar em contato com o suporte da loja, pois não existe uma ligação entra o portal My Kaspersky e a loja. Se for esse caso, a loja é responsável por entregar totalmente o produto a você.

@Sidney BBem-vindo Esse é um problema conhecido pela Kaspersky. Ainda sem solução, a Kaspersky está trabalhando para corrigir o problema.

@dreminh1 As @Danila T. said earlier, Kaspersky is already aware of the issue. Let's wait for an update that fixes the problem 👍

@gomrz_Bem-vindo Entre em contato com o suporte técnico corporativo → Suporte técnico para soluções corporativas

@Douglas Pitaguari@stryKerBem-vindos Adicione a URL completa(sem máscaras como *) aos endereços confiáveis e verifique se o problema é resolvido. Você pode excluir o site da verificação do Kaspersky, fazendo o seguinte: Se possível, dê o feedback 👍

@dreminh1Welcome Strangely, the problem was occurring in Kaspersky VPN Secure Connection and not in the main Kaspersky application. Could you post the photo in English, please (to help understand the warning/error message)? To do this, in the main window, hold down the SHIFT+F5 and SHIFT+F12 keys (this will change the language temporarily and not definitive) In any case, let's wait for new information from a Kaspersky employee like @Igor Kurzin