Jump to content
Kaspersky Support Forum

Guilhermesene4096

Forum Masters
 View Profile  See their activity

  • Posts

    548

  • Joined

  • Last visited

 Content Type 

Posts posted by Guilhermesene4096

    purchased kaspersky premium and cannot find vpn connection

    in Kaspersky VPN Secure Connection

    Posted · Edited by Guilhermesene4096

    @GemyWelcome

    You can check out the entire Kaspresky VPN Secure Connection documentation here → Kaspersky VPN Documentation

    Additionally, you must download and install the VPN app on your device (if it is not already installed) and connect the VPN app to your My Kaspersky account so it can be associated with your subscription.

    Kaspersky VPN Secure Connection → Download link
    • Like 2

    Mensagem erro de criptografia servidor de e-mail

    in Para casa

    Posted

    @Cookie MonsterBem-vindo
     
    Os aplicativos da Kaspersky usam a extensão do Kaspersky Protection e certificados SSL próprios para verificar conexões criptografadas.
     
    Em alguns casos, ao verificar o tráfego criptografado em um site ou aplicativo, pode ocorrer um erro que impede você de se conectar a um site ou aplicação.
     
    A Kaspersky em sua documentação oficial recomenda clicar em → Ignorar.
     
    Porém, se a mensagem aparece com frequência para você, veja esse tópico → Erro durante uma verificação de conexão criptografada em um aplicativo da Kaspersky
     
    Adicionalmente, você também pode tentar adicionar o domínio nas exclusões do AV ↓
     
    Abra a interface gráfica do Kaspersky
    Clique no símbolo de engrenagem (configuração) no lado esquerdo inferior da janela
    Clique em → Configurações de segurança
    Role a página para baixo (até o final) e clique em → Configurações de rede
    Novamente rola a página para baixo (até o final) e clique em → Endereços confiáveis
    Na nova janela, clique em → Adicionar
    Na caixa de domínio, digite o endereço do site que deseja colocar nas exclusões
    Em Status, deixe marcado como → Ativo
    Clique em → Adicionar
    Clique em → Salvar
    Clique em → Salvar
    • Like 1
    • Thanks 1

    Kaspersky Free - Dúvida

    in Para casa

    Posted · Edited by Guilhermesene4096

    @IuryCBem-vindo

    Tente acessar a sua conta My Kaspersky e remova a licença associada ao dispositivo e veja se funciona.

    Por exemplo: (usei uma licença do Kaspersky Plus como exemplo)

    Spoiler

    01.thumb.png.d6f4e2715b9edeae3bfeb099ef762637.png

    Senão funcionar, o jeito é desinstalar o Kaspersky Standard por completo e instalar a versão free novamente.

    Kaspersky bloqueado download do google drive

    in Para casa

    Posted

     
    Pelo que entendi, o arquivo está sendo baixado diretamente do Google Drive.
     
    Neste caso, é necessário saber se o arquivo baixado é seguro ou malicioso e por este motivo o Kaspersky bloqueia o download do mesmo.
     
    Ainda assim, você pode tentar adicionar a URL do Google Drive nas exclusões do AV e verificar se o download é realizado.
     
    Para fazer isso, faça o seguinte procedimento ↓
     
    Abra a interface gráfica do Kaspersky
    Clique no símbolo de engrenagem (configuração) no lado esquerdo inferior da janela
    Clique em → Configurações de segurança
    Role a página para baixo (até o final) e clique em → Configurações de rede
    Novamente rola a página para baixo (até o final) e clique em → Endereços confiáveis
    Na nova janela, clique em → Adicionar
    Na caixa de domínio, digite o endereço do site que deseja colocar nas exclusões
    Em Status, deixe marcado como → Ativo
    Clique em → Adicionar
    Clique em → Salvar
    Clique em → Salvar

    Disable constant notifications for subscription renewal?

    in Kaspersky Total Security

    Posted · Edited by Guilhermesene4096

    @Neonzeus

    Notifications generally do not appear unless the license (subscription) has expired or the installation on your device is associated with your previously used KTS subscription.

    Log in to your My Kaspersky account and check by clicking on devices which license your device is using (the old KTS license or the new Kaspersky Premium subscription license).

    In your My Kaspersky account you must click on your device, for example: "My Computer" and check which license is associated with the device.

    Additionally, you can disable notifications in Kaspersky Premium.

    Disable subscription notifications ↓
     
    Spoiler
    Open the Kaspersky graphical interface
    In the bottom left-hand corner, select the gear symbol (configuration)
    Scroll down and click on → Interface settings
    In the window that opens, scroll down and look for the "Promotional materials" section
    Uncheck the following boxes:
    → Receive informational messages and announcements from Kaspersky
    → Receive personal offers from Kaspersky
    → Display information about special offers on websites
    → Receive informational messages and announcements after the current subscription expires
    • Like 1

    VPN fecha sozinha rapidamente após abrir

    in Para casa

    Posted

    @Cecilia2202Bem-vinda

    Você poderia fornecer mais detalhes? O que seria "Imediatamente sumiu o ícone do Wifi"?

    Uma vez que você instalou o Kaspersky Secure Connection baste clicar no ícone central do aplicativo para conectar ao melhor servidor disponível no momento, caso queira trocar de servidor basta selecionar na lista oferecida na seção "Localização" (apenas disponível no produto pago).

    Kaspersky VPN Secure Connection → Link de download

    Lembrando que o plano gratuito possui um limite de consumo de rede e o plano pago é ilimitado.

    Is there a setting for automatic application restarts?

    in Kaspersky: Basic, Standard, Plus, Premium

    Posted · Edited by Guilhermesene4096

    @ejstrehlWelcome

    By default, I don't see any notifications on the screen when updating product databases. Maybe it only happens in the free version?

    Spoiler

    01.thumb.png.729569db1ee25c8be8b19ab404ab176f.png

    You can manage product notifications by:

    Spoiler
    • Open the Kaspersky interface
    • Click on settings (gear)
    • Click → Interface Settings
    • Click → Notifications Settings
    • Uncheck/tick the check in the "Notify on screen" column

    Additionally, you can disable most Kaspersky notifications by:

    Spoiler
    Open the Kaspersky graphical interface
    On the left-hand side of the main window, click → Performance
    In the "Quick startup" section, click on the gear symbol (configuration)
    Uncheck the following boxes:
    → Fast startup
    → PC acceleration
    → Duplicate files
    → Large files
    → Unused applications
    Return to the main window
    In the bottom left-hand corner, select the gear symbol (configuration)
    Scroll down and click on → Interface settings
    In the window that opens, scroll down and look for the "Promotional materials" section
    Uncheck the following boxes:
    → Receive informational messages and announcements from Kaspersky
    → Receive personal offers from Kaspersky
    → Display information about special offers on websites
    → Receive informational messages and announcements after the current subscription expires
     
    NOTE: Threat detection notifications have remained active.
    • Like 2

    Slooooow

    in Kaspersky: Basic, Standard, Plus, Premium

    Posted

    @mistified

    Hmmm..

    Well, if it is already disabled, try enabling it and restart your device.

    After that, when you start the system again, try to disable it and restart the device again

    Check if it will make any difference

    Also, if you don't use Hyper-V you can try to disable it using the following command in the terminal

    Spoiler 
    bcdedit /set hypervisorlaunchtype off

    Once executed, restart your device

    To return to default, do:

    Spoiler 
    bcdedit /set hypervisorlaunchtype auto

    Once executed, restart your device

    Additionally you can also see this page → Frequent Safe Money issues

    • Like 2

    Slooooow

    in Kaspersky: Basic, Standard, Plus, Premium

    Posted

    @mistifiedWelcome

    This behavior is strange.

    I performed a test on my machine and at least for me, the "Protected Browser" component is opening at normal speed.

    The protected browser component uses virtualization resources to carry out all protection, and perhaps something may be slowing down this opening for you.

    Please try disabling "Core Isolation" in Windows and see if the problem is resolved (just a test to see if it influences the browser opening speed)

    Spoiler
    • Open Windows Settings
    • Search for "Privacy and Security" or just "Windows Security"
    • When opening the "Windows Security" window, click → Device security
    • Under "Core Insulation" click → Core Insulation Details
    • Under "Memory integrity" uncheck the box leaving it disabled
    • Restart the device

    Check whether the opening speed of the protected browser changes and, if possible, return feedback 👍

    If there is no changed effect, return the normal settings by undoing the change

    • Like 1

    Advanced disinfection and system watcher

    in Kaspersky: Basic, Standard, Plus, Premium

    Posted · Edited by Guilhermesene4096

    @nexon

    Do you know if I clicked "Disinfect and restart"?

    Well, in fact, some samples even infected the machine...

    I'm not here for discussion, I just tried to help you and provide you with the experience I experienced (I don't pretend to be the owner of reason)

    VtkXi7awy7.png.eee4c3d6d41b0c9d381f7b8a08494693.png

    The folder was created on my D disk on February 14th, but the samples inside the folder were downloaded between yesterday and today 👍😉

    • Like 2

    Advanced disinfection and system watcher

    in Kaspersky: Basic, Standard, Plus, Premium

    Posted · Edited by Guilhermesene4096

    @nexonHi

    I ran a test and it's normal here (Kaspersky Plus - 21.16.6.467)

    As I am doing academic work on ransomware and intrusion prevention, I used some samples to carry out the test.

    Try restoring Kaspersky settings to default or try reinstalling the product using the latest installer and see if the problem still persists.

    Spoiler

    Sorry, at the time of the test I forgot to put the language in English, so it is in Portuguese, but I believe you can understand

    In the test, Kaspersky is using factory settings

    01.thumb.png.2b964c4cee31abe4c52f549beceb6ecf.png

    02.thumb.png.e1e4858a65e20f53f2c52c0c8acf54e6.png

    • Like 2
×
×
  • Create New...