Guilhermesene4096
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Posts posted by Guilhermesene4096
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@Erencan WelcomePlease provide the version of Kaspersky installedAdditionally, could you please check if the file is quarantined?Support links:
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Eu não falei para não usar o produto, foi apenas uma medida temporária para solução do problema.
Qualquer software AV pode apresentar problemas visto que o desenvolvimento do software é contínuo, logo em algum momento pode apresentar falhas.
Qual versão do Kaspersky você está utilizando?
Atualize para a versão 21.16.6.467 (versão mais recente) pois o problema já foi corrigido.
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@Francoisywp WelcomeDoes the VPN display any error messages?Do the following procedure and check if it is working:Uninstall Kaspersky Secure ConnectionRestart your computerClean up temporary files and leftovers from the removed installationDownload and install the latest version of KVPNRestart your computerTry using the VPN againCheck if the problem persistsKaspersky VPN Secure Connection → Download linkIf possible, give feedback 👍
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@Carlos PorfirioBem-vindo
Não há problema algum e a VPN está conectando normalmente.
Spoiler
Tente trocar de servidor na listagem em "Localização" e/ou reinstale o produto.
Kaspersky VPN Secure Connection → Link de download -
@RymMokhtariWelcome
This problem is strange.
KIS represents a legacy product from Kaspersky, try installing the product equivalent to your license, in this case, Kaspersky Standard.
Kaspersky Standard → Download linkDownload it and connect it to your My Kaspersky account.
Check if the problem is resolved by installing the latest product and, if possible, provide feedback 👍
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Antes de criar um novo tópico, por favor, veja as regras → Leia antes de criar um novo tópico
Sobre o problema que você mencionou, veja este tópico → Kaspersky Lab Launcher using a lot of CPU
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@afortuxBem-vindoPor favor, forneça a versão do seu sistema operacional e a versão do Kaspersky instaladaAlém disso, por favor veja este artigo de suporte da Kaspersky → Uma tarefa de verificação congela ou é interrompidaLinks de apoio:
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@cleuton Bem-vindo novamenteRealizei um teste e realmente a página não está abrindo ao usar a VPN.O motivo pode ser realmente o Kaspersky VPN Secure Connection ou porque o site usa um serviço (Cloudfront) que detecta qualquer VPN e realiza o bloqueio ao acessar o site.Neste caso, peço que entre em contato com o suporte técnico → Suporte Técnico
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Add local site to K. exclusions ↓Open the Kaspersky graphical interfaceOn the left-hand side of the window, click → SecurityScroll down the window, under "Intrusion prevention" click → Manage applicationsType the name of the application you are using to access the address into the search bar (right-hand side of the window)Right-click on the application and select → Details and rulesIn the window that opens, click on the tab → ExclusionsCheck the box → Do not check encrypted trafficCheck the box → Only for the specific IP addressEnter the IP you're trying to access via the browserClick to saveClose the browser and run the test again
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@paulo0369Bem-vindo
Se o aparelho que você adquiriu usa o sistema operacional Android, creio que não haverá problemas com relação à compatibilidade.
Ainda assim, atento que o produto foi desenvolvido para aparelhos mobile.
Se apresentar algum problema, peço que por favor entre em contato com o suporte técnico → Suporte Técnico
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@elaineamandaWelcome
Could you please provide more details of the problem?
- Where does the "install application" message appear?
- Is the application already installed?
- Have you already connected the app to your My Kaspersky account?
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@b1k3rdudeWelcome back
When you right-click on a file and click to scan the file, Kaspersky performs a check within the file, which is why you see other small files that are "inside" the scanned file.
Please see this Kaspersky support article to learn more → How to run a Context Menu File or Folder Scan
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@xAviiToBem-vindo
Se você fizer login na sua conta My Kapersky poderá criar um arquivo de configuração para OpenVPN e baixá-lo.
Por favor, veja esse artigo de suporte da Kaspersky → Como configurar uma conexão via OpenVPN
Se você não conseguir, por favor entre em contato com o suporte técnico → Suporte Técnico
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It's not that common, especially with this specific fact of 100% CPU usage.
Perhaps a complete reinstallation of the product and a cleaning of the system could help you in this case.
Additionally, you can also take a look at this Kaspersky Support article → How to speed up computer performance
You can download the latest version of Kaspersky Plus here and then connect it to your My Kaspersky account.
Kaspersky Plus → Download link-
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Could you please provide more details on the situation?
For example:
- Does the slowdown problem happen when starting the system or after opening some specific applications?
- Have you changed any settings in Kaspersky? If so, have you tried restoring the product to factory defaults?
- Have you tried reinstalling the product (uninstall → delete temporary files and caches → install again)?
- Did the problem start after some change to the system?
- Do you have any other security products installed?
Sorry for so many questions, but the purpose of this is to try to understand and find what is causing this strange behavior on your computer to help you 🙂
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@Travis121WelcomePlease provide your operating system version and the version of Kaspersky installedSupport links:
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@AndrewLWelcome backI have sent your URL to Kaspersky Virus Lab and will provide the verdict when and if available.The analysis may take a few hours or days (normally it doesn't take long), so I ask that you please wait.If it is considered a false positive, it will be removed from detection in the next update of your Kaspersky product.
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On this same page, did you click on the "How to configure enabling a VPN connection for selected applications" link?
This part explains how to use split tunneling for applications.
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"If you are in the territory of the European Union (EU)/ United Kingdom or in the country of Brazil and plan to use the software there, you must select ‘European Union’, 'United Kingdom' or ‘Brazil’ in the drop-down menu depending on your location. If you are a resident of the US state of California, you must select 'California' in the drop-down menu.
This will ensure you download the software that is intended for your region."You must download the GLOBAL version.
Kaspersky VPN Secure Connection → Download link-
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@ilkelWelcome
Open the Kaspersky VPN graphical interfaceTo temporarily change the language to English, press → SHIFT + F12To return the installation's default language, press → SHIFT + F5NOTE: this is a temporary solution, when you restart the device, the language will return to the one set when you installed Kaspersky.If you want to change the language permanently, only by reinstalling the application completely.-
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VPN fecha sozinha rapidamente após abrir
in Para casa
Posted
@Sidney B
Que bom que o software está funcionando normalmente 😄
Muito obrigado pelo feedback 👍🏻