[changed password and I cannot login in Kid Safe area [MOVED]]

Hey Flood - thanks for the reply.

 

God news - the site has self-corrected today and I can access. Perhaps the issue is the expectation of “minutes” to update rather than “hours”

 

My issue is now resolved.

Thanks

[changed password and I cannot login in Kid Safe area [MOVED]]

1. Kaspersky Safe Kids version & patch? Hover the mouse over the Kaspersky Safe Kids icon, a popup will show the version & patch.
   • 1.40.0.1673
2. Which device name, operating system & version is the Kaspersky Safe Kids parent account on? 
   • I have tried this on:
     1. Windows 10 Enterprise 1809 Build 17763.1217
     2. Windows 10 Home, 1909 Build 18363.836
3. On the parent device, using a browser, for example Google Chrome, can you sign into the MyKaspersky account?
   • Yes
4. Is there any other Kaspersky software installed on the parent device? If “yes”, which Kaspersky software = name, version & patch? 
   1. Windows 10 Enterprise
      • none
   2. Windows 10 Home:
      • Kaspersky Total Security, 20.0.14.1085(j)
5. Please show an image of the problem?
   • account detail in top right have been removed

     

      

6. Which browser is the system default browser? 
   • Chrome

[changed password and I cannot login in Kid Safe area [MOVED]]

I have exactly the same problem since changing my password and I do not know how to correct this. 

I have a fully paid up account on multiple devices.

Can anyone share any tips on how to access this area of my.kaspersky please?