grandpalarry777

FLOOD. Thank you for your assistance on this matter but I think I have solved it. On a whim, I removed all of my secure web site addresses from the Kaspersky Encrypted Connection Scanning exclusion list. After a reboot, all of the links are opening in the Safe Money browser as they were previously. Also, I am not getting any of the secure connection error messages so evidently Kaspersky made some changes to rectify that issue at some time. Thanks again, Lawrence Licata

FLOOD Yes, Google Chrome is my default browser: Yes, the certificate error was occurring with all of the banking sites. I don't remember about TDA and Amazon. The errors were all happening at the same time several weeks ago (I even posted a comment on a discussion regarding how Kaspersky had changed thus leading to the certificate errors). The only 'solution' at the time was to add the sites to the Encrypted Connection Scanning list. I haven't tried removing the sites from the exclusion list to see if anything had changed. Regarding the "Protected Browser" tab being displayed. It opened whenever any of the 'secure' sites were launched until recently. It makes no difference if any other secure sites are already open in Safe Money or not. Bank of America and Community America sites simply don't trigger the "Protected Browser" window. Up until a couple of weeks ago each of the mentioned secure sites opened the the Protected Browser tab and then opened in the Safe Money browser window. Thanks for your help.

FLOOD Here is the Safe Money Settings image (I think). When I state "Regular Window" I mean that when I am in my non-safe money browser window - where I access email, etc - I click one of the links I circled in my screen print but instead of being redirected to a Safe Money browser window the banking site simply opens in a new tab in the current window. Here is a screen shot of what I should be seeing when I click one of the links for a banking site: This leads me to my Safe Money browser window such as the following: The problem is that when I click one of the two links I mentioned earlier I get the following (a new tab in my 'regular' browser window): I hope this illustrates the issue better. The Safe Money Extension version is - 20.0.543.401 Yes, I am signed into my Google Account when I experience the problem. One other thing that may or may not have a bearing on this problem is that I had to add my banking sites to Kaspersky's Encrypted Connection Scanning exclusions list to avoid getting warnings about not being able to ensure security due to certificate problems.

FLOOD: The steps I use to access these sites: I open Chrome, which opens my default tabs. I click New Tab and then click links to each of my bank links (see attached image). This is turn should launch each of the sites in Safe Money. Here is the image of the Safe Money Settings page

The default browser is and has been Google Chrome. Try this link: https://drive.google.com/open?id=1-TzRByVoolmU4eT9MYDFuCW-xTkRxM-r

FLOOD. Thanks for the response. My Windows version is 1903 (Build 18362.145) I set KTS/Settings/Protection/Safe Money/Additional - "To proceed to websites from the Safe Money window use: to Google Chrome (it was already my default browser). The two sites that won't open in Safe Money are: https://www.communityamerica.com/ https://www.bankofamerica.com/online-banking/sign-in/ Here is the link to the log file: https://www.dropbox.com/s/e0gz58sdfeekdlk/GSI6_LARRYSHP_Lawrence_05_26_2019_21_11_08.zip?dl=0

I have several banking sites that are set up in Safe Money. For a long time, all of these sites opened in Safe Money with no problems. In the past few weeks, two of the sites have started opening in a regular window. I have cleared cache/cookies, removed the sites from the Safe Money list and added them back but they still open in the regular window. How can I resolve this issue? Kaspersky Total Security 19.0.0.1088(e) Windows 10 Pro Chrome browser All are up to date.