godwre

Kaspersky Protection extension Anti-Banner no longer able to block ads. Same issue again, but this time the workaround of disabling/enabling no longer works. Anti-banner is not blocking anything. ========================= Kaspersky Protection extension1.6.9.0 Chrome Version 90.0.4430.212 (Official Build) (64-bit) KIS 21.3.10.391(b) Windows 10

Hi @Friend and @Igor Kurzin , I’d like to reopen this issue again. Same issue again, but this time the workaround of disabling/enabling no longer works. Anti-banner is not blocking anything. ========================= Kaspersky Protection extension1.6.9.0 Chrome Version 90.0.4430.212 (Official Build) (64-bit) KIS 21.3.10.391(b) Windows 10

Hi @Friend Disabling and re-enabling the Anti-banner did do the trick. It’s kind of a hassle though. I hope we get a fix from support staff. Thanks.

Need help. Kaspersky Protection extension AntiBanner no longer able to block ads after Chrome update. I already tried removing and reinstalling the extension to no avail. Kaspersky Protection extension v1.3.8.0 Chrome Version 88.0.4324.104 (Official Build) (64-bit) KIS 21.2.16.590(b) Windows 10

Thanks @Flood and Flood's wife Support just kept on asking me for logs so my patience ran thin. I did stumble upon the KIS remover and it did the trick and everything seems to be working now after reinstalling. @ceruleandaze and @bonchan , here’s how I fixed it. Hope this helps: Removed Kaspersky Protection from Chrome. Uninstalled KIS 21. Removed KIS 20 via the remover tool. Reinstalled KIS 21 (automatically installed extension).

@Flood and Flood's wife @Igor Kurzin So, what I did was to remove the newer version instead. Now, the old version still doesn’t want to be removed. And I ended up with no KIS functioning. The older KIS still appear in my list of Programs and Features but no KIS appear in my System Tray.

@Flood and Flood's wife I’ve gone desperate and attempted to uninstall KIS as you suggested. But to my surprise I have 2 KIS versions existing. And an attempt to uninstall the older one always fail.

hi @Igor Kurzin I’ve already created an incident report for this and the number is: INC000012293624. I haven’t tried reinstalling KIS yet as suggested by @Flood and Flood's wife, I’m waiting for a fix that doesn’t require me to do so.

@Flood and Flood's wife Hi, I followed your steps but I still ended-up with the same issue. I even downgraded Chrome to 85.x. But still no go.

Just realized that extension is not working and is greyed out. Tried to reinstall extension several times using chrome web store and restarting laptop to no avail. KIS still recommending to install extension even it is already there. This is how it looks like when I click on the shield icon. Using Chrome Version 87.0.4280.88 (Official Build) (64-bit) on a Windows 10 laptop with KIS 21.2.16.590(b). Extension version is 1.3.8.0