GlassofSunshine

Thanks Flood, Everything works now. I appreciate your help.

Hello Flood, Thank you for your support and forthe instructions that you provided. This helps greatly and provides me with the ability to learn about the functions of Kaspersky and to feel safe enough to change them. I will go about changing the anti banners on the website and cookies as you suggested. Should I need further help, I will reach out to again. Thank you so very much.

Good Day Flood, So sorry for the delay. Here are the URL: Unit Manager / Chef d'unité (purolator.com) So when clicking on the radio button “apply” the button goes grey. Ishopforipsos This page turns grey automatically after the I click the link from the search engine on Microsoft Edge Become an Ipsos Mystery Shopper | Make Money in your Free Time (ishopforipsos.com) I have included screenshots of the pages for you to look at as well. Please understand, that I have never had this problem before until the recent updates. I have also just tested a completely company and clicked on apply now and this is what I have experienced. KPMG Canada Careers Login (icims.com) It lets me go write to the login page to your profile or to create a profile after clicking apply to the radio button. The pages don’t go grey I have also provided screen shots of what I am experiencing for all three websites. So sorry to ask this silly question, but does the Report that you would like to look at reveal my computer ID, even though I have not logged on to the websites? Look forward to your thoughts. Many Thanks

Goodness, location is mentioned in both the Private Browsing and anti banner reports and search identifies location. Additionally, there are websites that are in the reports that do require a credit card. Do you think it would be better to let a expert at the head office look it over rather than posting on the website. I am not comfortable with posting this data and yet I welcome your help. Thoughts?

Thank you for understanding. I am concerned with the the fact that it shows my location in one of the lines. I don’t see my name listed as a “User” but there are a number of websites that are listed in which I researched. Can I just only show the websites that were used that were giving me difficulty?

I am not comfortable with posting this data.

May I send these reports to you privately on the community page?

Thank you. This helps greatly. Please give me sometime to gather this information for you. Many Thanks.

Oh my goodness, all good questions yet based on what bomguard did, I didn’t see any of that being done when I allowed them to share my computer. The technicians in the initial chat via KTS did not suggest that, nor in their email responses. I have tried to access the KTS Report page and I can see the dates of “Quick” and “Root” Scans” but when I click to the i button there is a bottom window, but I am unable to see it. I have tried to shrink the image to get the details that you need and it just won’t let me. Perhaps, to save time I should do as you suggested and have the experts at head office take a look at it. I wish I was more tech savvy but I am not able to understand where to look for these things and what they mean. So sorry.

Good Day, I am not very tech savvy and have been trying to resolve this issue for a couple days. I have dragged my feet in resolving this, so please accept my apologies. Since the last upgrade or two of Kaspersky Total Security there have been webpage access issues. Which self corrected itself… I think. However, I have never had this problem prior to the end of last week. I decided to apply to some job opportunities and either the page or the “apply” radio button turned grey and I was unable to apply. I have never experienced this issue prior to a recent Kaspersky update while having anti banner and data collection blocked on webpages. I still wish to have the anti banner and data collection blocking feature still activated while simultaneously on a webpage and applying for roles. The technicians in the chat sessions made a number of suggestions to resolve this and I was not having any luck with gaining access to websites. Most recently, I was asked by a technician to “click on the extension, expand Private Browsing and click "Allow data collection on this website” - which should possibly resolve the issue. Needless to say, it didn’t. I feel it is a simple issue but something is being overlooked and it was suggested that my technical issue should be escalated to Kaspersky Head Office experts. I don’t want to trouble an expert over what could possibly be a simple technical issue that could be resolved easily. I have tried using Google Chrome, Firefox and Microsoft edge to access the websites but the issue is the same. Thoughts? Windows 10 Generally use Microsoft Edge Kaspersky Total Security - Version 21.3.10.391 (e)