[Cannot contact Tech Support]

Hi Flood ?

 

It's finally working.

 

Thank you so much for the support given

 

KR

Goncalo Ginja

[Cannot contact Tech Support]

1 hour ago, Flood and Flood's wife said:

Hello @GFGINJA, 

Update, we logged a case with Kaspersky, the Kaspersky Chat agent was able to replicate the issue & advised: "There seems to be a problem from our end."

She's escalated the issue to the experts. She apologized for the inconvenience. They are aware of the impact on PT users. 

Atm there's no timeframe available to know when the issue will be rectified; however, as soon as we hear anything, we'll update here. 

Thank you?
Flood?+?

Thank you Flood for your prompt support!

[Cannot contact Tech Support]

Just now, Flood and Flood's wife said:

Hello @GFGINJA, 
Thank you for the information!

1. Has the site ever worked before? 
2. Please go to https://support.kaspersky.com.br/b2c/PT, does the issue repeat? 

Thank you?
Flood?+?

1 - It's the first time i am trying to use the Kapersky support.

2 - It did not work, getting the same issue

 

Attached the screenshot . . I ve tried with and withou product key, with and without attachments

[Cannot contact Tech Support]

3 minutes ago, Flood and Flood's wife said:

Hello @GFGINJA, 
Thank you for the information!

1. Does it happen if the browser is run in Private or Incognito mode? 
2. Kindly post the Support URL please? 

Thank you?
Flood?+?

 

Hi,

 

Just tried in both and the samething happens, it does not allow to proceed.

 

https://support.kaspersky.com.br/b2c/pt?qs=on

 

I've tried to choose Support via Telephone, Chat and email, always goes to the same page.

 

KR

Goncalo Ginja

[Cannot contact Tech Support]

On 9/13/2022 at 6:44 AM, Flood and Flood's wife said:

Hello @GFGINJA, 

Welcome!

• @Danila T., advised the issue was fixed, May 24th, 2022. 

1. Does the problem with "Contacting support, send button never activates", happen in every supported browser: Edge, Chrome, Firefox?
2. Does it happen if the browser is run in Private or Incognito mode? 
3. Which Kaspersky software: name, version & patch(x), is installed, on the Windows taskbar, or hidden icons, right click the Kaspersky icon, select About?

Please post back? 

Thank you?
Flood?+?

Hello Flood,

 

I've tried in Edge Chrome and Firefox (all up to date).

I am doing it for Kapersky Total Security - V21.3.10.391 (j).

Currently using Windows11.

 

KR

Goncalo Ginja

[Cannot contact Tech Support]

Hi Danila, I am having this same issue, not sure if it was fixed, i am trying to contact the support team but send button never activates