george_ogden

Thank you!!! at last a solution that actually works!!! 👍👏

Why delete my last post? Why delete the post supporting my request for a solution? Why repeat the the NON-solution to the problem? Why 2 likes from “moderators” / “Kaspersky employees?” for repeating the NON-solution? PLEASE answer the question rather than repeating the NON-solution….. When will Kaspersky release a fix that will rename previous email attachments…. .PD_ to .PDF … .JP_ to .JPG …. .PN_ to .PNG … .DO_ to .DOC … .DOC_ to DOCX etc. etc. ?

Thank you Katie, your “answer”, which confirmed my findings after several hours of testing and conversations with Microsoft support, identified the problem and your advice as to how to correct future file name corruption was absolutely correct - but left me and many others with serious problems recovering past email attachments. @Anton Aleksandrovich Clearly has no concept of customer service and lacks the ability to think beyond defending Kaspersky’s untenable position hence his blatant plagiarism.

@NigDig …. Thank you for your support!!

GOOD GOD!!! DON’T YOU GET IT??? What has been posted above is NOT an acceptable solution! If I only had to use the proposed solution for email over the 2 days following the rouge update then I could, probably, live with that …. BUT NOT FOR EVERY EMAIL RECEIVED IN THE PAST!! Thousands of attachments!!! Kaspersky caused the problem it MUST respond with a fix to revert the file name extensions of emails received previously….

Your “answer” is NOT a solution I and many others are faced with thousands of email attachments no longer accessible. 😫 The question remains….. When will Kaspersky release a fix for users affected by this problem? 😡😡😡

The less than helpful response received from Kaspersky “support” although there is, perhaps, a glimmer of hope……. (my text in parenthesis) Dear (potentially ex) customer, Greetings! (I’d respond with seasonal greetings but I’m NOT in a festive mood!!) Hope this email finds you well (it does NOT!) and we are sorry (really??) for the inconvenience caused. (Then demonstrate your sorrow by providing a fix!!) We have just received (Why has it taken so long? As far as I can tell this has been an issue for over a month!!) an update from the experts (?) and this issue a known bug issue (at least there’s an acknowledge of Kaspersky’s culpability!!) which the experts (?) are currently working on fixing it (Hallelujah!!) . At the moment there is no information on a solution to automatically rename the attachments back to their original state. (Just how long does it take Kaspersky’s “experts” to write a few simple lines of code?….. Oh yes, it needs to be tested of course - the “experts” wouldn’t want to release a fix with bugs would they?) We will update you once we hear from them. (In the meantime I’ll update Kaspersky regularly with the billable HOURS /DAYS/WEEKS I and my customers’ have lost!!) We remain at your disposal. (Please don’t leave it too long…. else another disposal will be taking place as Kaspersky is uninstalled on 50+ PCs!!) Hakim || Technical Support Representative To reply to this request, you can simply reply to this e-mail leaving the subject line unchanged. Best regards, Kaspersky Lab Technical Support @Schulte (“Ideas Generator” huh? Then please suggest an idea for a fix!)

When will Kaspersky release a fix for users affected by this problem? This is NOT at all acceptable!! No warning, no ability to reverse the impact of Kaspersky’s INCOMPETENCE!!! Not only were newly received email attachments renamed and appended with an _ replacing the last character of the file extension ALL previous attachments in PST files have been altered. The only option is to save the attachment, rename it and, only then, can it be opened Not only is it inconvenient and laborious it is impossible with hundreds/thousands of emails with attachments!!! It would be a simple / trivial task for Kaspersky to provide a fix and release it to affected customers. If Kaspersky can replace the file attachment name with an _ only a few lines of code will be needed to rename them back as they should be…. .PD_ to .PDF … .JP_ to .JPG …. .PN_ to .PNG … .DO_ to .DOC … .DOC_ to .DOCX … etc. etc. This problem wasn’t the fault of the user, it was a problem created by Kaspersky and simply denying it can be fixed is a blatant lie!! If a fix is not provided it will demonstrate just how little Kaspersky cares about it’s users. Having been a user of Kaspersky for well over a decade and supporting over 50 others who use Kaspersky (many on my recommendation) I will be terminating my subscription and advise them to use an alternative!!!

@Igor Kurzin SOLVED!!! NOT AT ALL!!! I’m astounded by Kaspersky’s lack of interest in assisting its users fix this problem!!

@Igor Kurzin It would be a simple / trivial task for Kaspersky to provide a fix and release it to affected customers. If Kaspersky can replace the last character of file extension of an email attachment with an _ only a few lines of code will be needed to rename them back as they should be…. .PD_ to .PDF … .JP_ to .JPG …. .PN_ to .PNG … .DO_ to .DOC … etc. etc. This problem wasn’t the fault of the user, it was a problem created by Kaspersky and simply denying it can be fixed is a blatant lie!! If a fix is not provided it will demonstrate just how little Kaspersky cares about it’s users. Having been a user of Kaspersky for well over a decade and supporting over 50 others who use Kaspersky (many on my recommendation) I will be terminating my subscription and advise them to use an alternative!!!

This is NOT at all acceptable!! No warning, no ability to reverse the impact…. INCOMPETENCE!!! Not only are new email attachments renamed and appended with an _ replacing the last character of the file extension ALL previous attachments in the PST file have been altered. I can’t use IMAP to redownload all my emails so the only option is to save the attachment, rename it and, only then, can I open it! Not only is it inconvenient and laborious it is impossible with hundreds/thousands of emails!!! If Kaspersky can replace the file character in the file attachment name with an _ only a few lines of code will be needed to rename them back as they should be…. .PD_ to .PDF … .JP_ to .JPG …. .PN_ to .PNG … .DO_ to .DOC … etc. etc.

This is NOT at all acceptable!! No warning, no ability to reverse the impact…. INCOMPETENCE!!! Not only are new email attachments renamed and appended with an _ replacing the last character of the file extension ALL previous attachments in the PST file have been altered. I can’t use IMAP to redownload all my emails so the only option is to save the attachment, rename it and, only then, can I open it! Not only is it inconvenient and laborious it is impossible with hundreds/thousands of emails!!! If Kaspersky can replace the file character in the file attachment name with an _ only a few lines of code will be needed to rename them back as they should be…. .PD_ to .PDF … .JP_ to .JPG …. .PN_ to .PNG … .DO_ to .DOC … etc. etc.