George1979

Do your family/relatives access their router with 192.168.1.1 or another IP? I tested with a friend who has the same KIS version but he accesses his router with 192.168.1.254 and he didn’t have the problem either… Yes my KIS got updated to KIS21 this week and stopped connecting to the IP too. It’s really annoying.

Thank you @el_arantis ! This worked! I’ll still need for the support to answer WHY they cut this IP from accessing it directly. I’m curious now.

Hello @George1979, Thank you for the update & for creating a Technical Support request👌→ that would’ve been our advice. Looking thru the topic history, @Wesly.Zhang has asked qte “In the browser address bar, after inputting 192.168.1.1 and pressing enter, the content of the address bar will be change from 192.168.1.1 to some domain or some characters？ If “yes”, the product maybe blocking a redirection and resetting it.” Please tell the result? May we have a full screen image? Please tell us the specific model of the router? & wait patiently for @Wesly.Zhang, to (please) engage, he clearly has some thoughts about the problem. If you’ve not included a GSI & Windows Logs, in the support request, please do so, also, include the URL to this topic. If accessing the router is a show stopper, the only solution we can think of is to reinstall v20; if you wish to do that, you’ll need to request the V20 installer from Support as it’s not available in the Kaspersky product builds repository @Wesly.Zhang, please contribute when you have time? Thank you🙏 Flood🐳 +🐋 Hi @Flood and Flood's wife , I already checked the previous comments, it’s not the case for me; the IP remains the same without any change. Hi @andrew75 thanks for the advice but it still doesn’t fix the issue. I was accessing my router without problem and without me tampering with exclusions up until this update. Obviously something is messed up in the new version.

Hi again @Flood and Flood's wife , I found the version and installed 21.2.16.590. The problem is still there. I opened a ticket to support to resolve it. It used to work fine until a few days when it hadn’t updated to KIS21… In the meantime is there anything else I can do? Best regards, George

Hello @George1979, Welcome! After installing KIS 21.1.15.500(c) or KIS 21.2.16.590? Please let us know? Thank you🙏 Flood🐳 +🐋 I have the KIS 21.1.15.500 (c) installed. I did a fresh install by downloading the setup file from the site. How do I get the 21.2.16.590? Is this fixed in 16.590?

Hello there, Has this been resolved? I seem to have the same problem after installing KIS21. Edit: I use version 21.1.15.500 (c) of KIS. And yes the problem goes away only if I uninstall KIS completely.