Filon

This is a trivial issue compared to the latest serious issues (which have been finally resolved) but still it is annoying. When KSK reaches the time limit I set, it locks the pc and sends me an email. However, the timestamp within the email is a generic YYYY. MM, DD, hh-mm-ss instead of the actual date and time when the pc was locked (see highlighted area in the attachment). Does anyone else have the same issue? It has been like that for months, it is not a behavior that has changed recently.

I feel that KSK developers are trolling us. In this very difficult period with all the covid lockdowns, it seems that KSK is determined to undermine all the parents’ efforts to control the digital life of our kids with one bug presenting after another! For example adding 5 minutes extra time and finding out that KSK decided to add 30, is really the epitomy of trolling!

It has been a month since the app started behaving erratically. With the latest update to H version, it seems that the problems were solved. However, a new bug appeared. My kid’s pc’s run windows 10 and h version. When the time is reached and the kid asks for extra time, I logon to mykaspersky and choose some extra minutes in reply to their request, but whatever I choose, the system always adds 30 minutes.

After almost a month, the problem seems to be resolved by the latest H update. However, a new bug appeared. When the kid requests for more time, whatever I choose as extra time, (either 5 or 60 minutes) the system always adds 30 minutes by default. I will start a new thread with this.

Ok, thanks for the update. Where did you find all these quotes. Are they in the forum or is it you own communication? I too disagree with the “experts” and believe that this is an issue. I am disappointed that none of these issues came to my attention during the trial period and I proceeded with the subscription. I am sure that others have thought of this then: since KSK does not serve it’s purpose, is there an alternative app out there?

This is the last email that I received from support 9 days ago! What am I supposed to do as a paying customer apart from being deeply offended? “ Dear customer, Thank you for your patience. My apologies for the delay. Our Escalation Team have just replied to us with the latest update. We have passed the data to our developer team. Our developer team are still working on this issue. We will get back to you once we have any new update from them. Give us a call in case you need further assistance, our numbers and business hours are one click away: http://support.kaspersky.com/b2c Thank you and have a nice day! Qayyum || Technical Support Representative “

Support has shown the utmost disrespect to paying customers. The silence to our emails is deafening!

It is well known that there is a serious flaw with KSK during the past few weeks where the app is not working properly and sometimes it blocks the pc, but most of the times it is not working. A lot of parents have posted in the forum and many of us have opened a ticket but support is very poor, since the problem persists. Another bug of the software my kids discovered, is that in the rare occasion when KSK works properly and locks the pc, the application that was last running is not blocked even after the lock screen is displayed. I am attaching a screenshot, where the pc is in theory blocked, but zoom is running in the background and unless I say so, my kid will never log off since she can continue to chat without a problem!

I have just checked with the my kaspersky site to see if the app has started reporting back correctly and it hasn’t. It is obvious now that this a more widespread issue, since the site is showing empty charts not only from yesterday and today (27 and 28 Feb) but from the future as well (1 Mar) !!! Furthermore, I haven’t heard anything from support since 22 Feb. This issue is getting really ugly now...

@ Anton Mefodys is there an update on the issue?

I can’t say I am happy with technical support. I created a ticket one week ago, I sent all the information requested, I had various representatives replying (Patrick, Nathan, Isha). The last representative asked again for solutions I have already tried (re-installing the app) and also asked for logs I have already sent. Maybe it is time to really escalate the issue to the next level? How long should we wait with an paid application which is not working?

I have the same issue with tracing. When I follow the instructions for creating the logs, the issue seems to resolve temporarily. I guess that fiddling with the app (changing settings, quitting/restarting) is like waking it up!

I also have problems with KSK. It’s been a couple of days that one of the two pc’s I am monitoring did not get blocked by the app when the time limit was reached. Yesterday the second pc also passed the time and did not get blocked. The app in the pc says that the time limit is reached but it does not proceed to any action. Furthermore the my kaspersky site is not updated with the device and app usage information. I believe that it has something to do with the latest update of the app. I contacted technical support and they asked for logs and snapshots that are really time consuming (>30 min). I am also getting the event logs through the app itself. Let’s see what support has to say. I am wondering if it is possible for parents who are not so tech savvy to respond to all these demands from tech support.