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fendern

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Everything posted by fendern

  1. Dude, what rudeness? What do you want me to do differently? What behavior do you want me to change? In what way have I been obscene, rude, unethical, or insulting? Please tell me because you’re just telling me that I’m being rude without explaining how and I’m kind of at a loss for words at this point. What method are you talking about? Maybe I’m just not understanding, so let me back up. The file is currently in quarantine. You said that I should: Create a new folder, on desktop, call it anything you wish. Create an exclusion for the new folder Restore the file to the new folderThis is the part where I’m getting confused. In the quarantine menu, I see a “restore” option. Clicking that will result in the .exe being restored to the folder it originally came from, re-scanned, and re-quarantined in a matter of seconds. Is there an option here that I am missing that allows me to restore the file to a different folder so that it won’t be immediately rescanned?
  2. Dude, what are you talking about? Like, how the #%*! do you want me to behave? Not ask questions? Not be confused when you ask me to do things I can’t do? Not be annoyed when you ask me to do a half dozen things that don’t appear to address the issue I’m having? I came here to get advice for dealing with what appears to be a software bug and I’ve been given the runaround and chastised for having an “attitude.” I don’t know what your problem with me is, but could you please drop it? Now could you please answer my question? How do I restore a file to somewhere other than where it originally came from?
  3. How do I restore the file to a folder other than the one it came from? There’s no option for that.
  4. So Kaspersky seems to have spontaneously stopped quarantining the file again. So my question is going to be the same as it was a month ago: how can I deal with this in the future. I’d like to not have to come back here a month from now when Kaspersky decides it just doesn’t like my files again. I’ve attached the screenshot you seem to want. I don’t know how it helps, but here ya go.
  5. Please explain to me how I add an exclusion for a file that is permanently in quarantine
  6. Bro none of this addresses the issue at hand. KSC deletes the file again AS SOON AS IT RESTORES IT.
  7. So this was working great for about a month, but suddenly it’s doing it again. What the hell, man?
  8. Okay, apparently I had to manually update the software. Does this application just not have automatic updates? Regardless, I guess it’s fixed now.
  9. So I figured that the problem might be that I was using a slightly outdated version of the software, so I updated and went about my way. Just a bit ago, it detected another non-virus. I restored it and went to the notification center to add it as an exception. There’s just one problem: [Deleted] It’s not even in the quarantine anymore! How do you even [Deleted]. How does your software go from “add exception” to “completely remove the file?” What the actual [Deleted] To top everything off, I can’t even [Deleted] download the file anymore because Kaspersky preemptively deletes it before it gets saved, so the newly quarantined file was never properly saved and can’t be restored! How do I get it to stop doing this!? [Deleted]
  10. Kaspersky recently quarantined a file it detected with a machine learned algorithm. It was a false positive and I’ve been trying to restore it, but whenever I restore it, Kaspersky scans it again and quarantines it again. The only way I was able to prevent it from doing this was to pause the virus protection, restore the file, add it as an exception, and resume protection. Needless to say, this is a stupidly complicated and risky procedure for dealing with a false positive, especially considering this was a machine learned false positive. For future reference, is there a better way of dealing with this? I feel like there really needs to be the option to add a file as an exception from the quarantine menu or something like that.
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