far2busy

Flood, great great info, thanks much for taking the time to lay it all out. I purchased a 5 device KTS license on Amazon, showing that it’s sold by Kaspersky, for 2 windows laptops, an android phone, an iphone and an ipad. According to your great summary, if I am reading (and understanding) it correctly, I am really only getting AV protection for the two windows machines. Wow….just wow…. I have been using Kaspersky for about 5 years, but this experience may change that. I don’t know what recourse I have…. Thanks again, much appreciated.

Hi Flood, thanks for the prompt response. I know you are not a Kaspersky employee, the topic I was responding to was entitled “Installing Total Security on iPad”. I think this link will take you there: https://community.kaspersky.com/kaspersky-total-security-14/installing-total-security-on-ipad-ipados-6071 I guess I am confused as to how this works regarding the license versus the software installed. Does having the KTS license entitle me to download KIS for the iPad? And do I pay more for that? (I did download the cloud product but that’s on a 30 day trial that I will not continue after the time is up.) I agree completely that the other software products, while nice to have and make for great brochureware, are not the main reason I went with Kaspersky. I am confused by your bullet point on having the KTS license that will install KIS on iOS. When I activated the license (purchased from Kaspersky via Amazon), there was no download option under the iOS category for KIS. As another poster mentioned in a different thread, the only products available for download under the KTS license for iOS were the password manager, secure connect, and keep the kiddos safe options. I hope that clarifies my post. I know that this is a community and not support, but I’m guessing other people have had the same issue. The advertising is flat-out deceptive….

Flood, thanks for the response to the OP. This is very frustrating. I purchased Total Security with the intent to use it for PC, Android and iOS. If you look at the following link, https://usa.kaspersky.com/total-security scroll almost all the way to the bottom to the section “One License Covers All Your Devices” It clearly states: Protect a mix of devices Protect up to 10 of your Mac, Windows, iOS and Android devices in any combination. This is pretty deceptive… and I see no way to report it and complain….. So is my only option the cloud product - for more money? Thanks for your insight. EDIT, Addendum: Flood I just read another thread you responded to on this subject a few month earlier than this one. Your dialog with Kaspersky support FLOORS me! Essentially they’re saying “tough luck, we’ll downgrade you to a lesser product and oh by the way, no refund.” That doesn’t speak well of Kaspersky’s philosophy of customer service. I just renewed my license a week ago, I may reconsider and cancel it and go elsewhere for my technology security needs……